Service Centre Team Leader
Service Centre Team Leader
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
£ 25000 - 30000
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
SERVICE CENTRE TEAM LEADER
Our cilentis looking towards a bright an independent familyowned company with global market leadership 44500 people an annual turnover of 21.6 billion euros) in BtoB distribution of electrical products solutions and related services.
Youllbe joining a growing organisation in the UK of over 250 associates at one of the UKs leading distributors of industrial automation and control products.
We encourage development and progression both within individuals and in the business by constantly moving forward and are open to acquisitions that help to strengthen our skills and offerings to alsoprovide the best for our customers and our associates.
If you are looking for a company that has a longterm vision and cares about its people and the planet then look no further.
We want you to join and contribute to a team that is constantly striving to beLaRfrence.
ARE YOU THE PERSON WE ARE LOOKING FOR
An opportunity has arisen for an energetic passionate positive person who enjoys and excels at working as part of a team is collaborative and inclusive in their approach to the team and work associates. To join our Manchester Service Centre Team as the Team Leader.
Being part of the leadership team at a Service Centre you will be able to lead & Manage the Internal Sales Team collaborating closely with our customers predominantly on the phone and via email to assist in maximising sales opportunities while ensuring the team deliver a bestinclass customer experience.
So we are looking for someone with initiative determination and selfmotivation who enjoys a challenging & rewarding work environment. Excels at team development and creating a positive yes we can culture in the team. Demonstratable history and experience of leading or managing a team are required for this role to be successful.
WHAT DO YOU NEED TO BRING TO THE COMPANY
WHAT THE COMPANYCAN OFFER YOU
The company are committed to embedding diversity and inclusion across the whole organisation a place where we can all be ourselves. We are committed to providing equal opportunities to all current and prospective employees and will not discriminate based on a persons race colour sex gender age religion national origin disability status sexual orientation parental status or any other protected status and we will strive to build a culture that values meritocracy openness fairness and transparency.
A Culture of inclusivity where People Planet and Purpose are a core Pillar.
Are you ready to make a difference
Our cilentis looking towards a bright an independent familyowned company with global market leadership 44500 people an annual turnover of 21.6 billion euros) in BtoB distribution of electrical products solutions and related services.
Youllbe joining a growing organisation in the UK of over 250 associates at one of the UKs leading distributors of industrial automation and control products.
We encourage development and progression both within individuals and in the business by constantly moving forward and are open to acquisitions that help to strengthen our skills and offerings to alsoprovide the best for our customers and our associates.
If you are looking for a company that has a longterm vision and cares about its people and the planet then look no further.
We want you to join and contribute to a team that is constantly striving to beLaRfrence.
ARE YOU THE PERSON WE ARE LOOKING FOR
An opportunity has arisen for an energetic passionate positive person who enjoys and excels at working as part of a team is collaborative and inclusive in their approach to the team and work associates. To join our Manchester Service Centre Team as the Team Leader.
Being part of the leadership team at a Service Centre you will be able to lead & Manage the Internal Sales Team collaborating closely with our customers predominantly on the phone and via email to assist in maximising sales opportunities while ensuring the team deliver a bestinclass customer experience.
So we are looking for someone with initiative determination and selfmotivation who enjoys a challenging & rewarding work environment. Excels at team development and creating a positive yes we can culture in the team. Demonstratable history and experience of leading or managing a team are required for this role to be successful.
- Work with the Service Centre Manager as part of the leadership team within the Service Centre to ensure our vision and company goals are clear and in focus.
- Develop capability within the team and create a culture of positivity.
- Lead by example by maintaining an initiativetaking methodology
- Meet the Service Centres KPIs to maximise sales; maintain and grow the number of trading accounts; increase the range of products sold improve customer retention and spend frequency
- Demonstrate sufficient commercial awareness to negotiate prices depending on customer ownership and status to maximise margin.
- Manage internal team to meet their job profiles and objectives
- Monthly review with team members to ensure adherence to job profile and SMART objectives and company mission statement
- Maintain and develop on going customer relationships
- Ensure Customer Experience is at the heart of everything we do.
- Take charge of your personal development and contribute to the evaluation of performance in line with businesscore competencies and learning and development framework.
WHAT DO YOU NEED TO BRING TO THE COMPANY
- The drive to contribute in an enthusiastic positive way
- A key attribute is the capability to lead teams through change process
- An inclusive approach enabling the team to operate as individuals and as part of the team
- The ability to work as a coach and mentor for team development is key element of the role as Team Leader
- A friendly approach and the ability to communicate at all levels in our business across all areas
- The job holder will have the ability to persuade others work within specific guidelines whilst maintaining quality and standards.
- The role calls for a person who enjoys dealing with people creating and maintaining relationships as well as making a good impression both personally and for the organisation.
- A good standard of education is required particularly in Maths & English and excellent customer service skills
- Good day to day planning capabilities are essential
WHAT THE COMPANYCAN OFFER YOU
- Salary ofdepending on skills and experience plus bonus
- Commencing with25 days holiday a yearincreasing with length of service upto 30 days with the option to flex up/down 5 days
- Long Service Awards (gifts and one off holiday awards of up to 5 days extra in anniversary year)
- Membership to a health and wellbeing cashback scheme
- Life Assurance of 2 times salary
- Membership to a group personal pension plan with employer contributions set at 5
- Discretionary on the spot and valuebased awards
- LinkedIn Learning Licence
- Paid time off for our Volunteering scheme
- Associate Discounts Portal
- Recruitment referral bonuses
- Payroll Giving options with Company Contributions
- Access to salary sacrifice Cycle Scheme
- Wellbeing support including App Hub and Mental Health First Aiders
- Access to a 24/7 Employee Assistance Programme (Unum)
- Gym membership discounts
- Enhanced Maternity/Paternity Leave
- Long Service Awards
- Work Place giving
The company are committed to embedding diversity and inclusion across the whole organisation a place where we can all be ourselves. We are committed to providing equal opportunities to all current and prospective employees and will not discriminate based on a persons race colour sex gender age religion national origin disability status sexual orientation parental status or any other protected status and we will strive to build a culture that values meritocracy openness fairness and transparency.
A Culture of inclusivity where People Planet and Purpose are a core Pillar.
Are you ready to make a difference
Employment Type
Full-Time
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