Automotive Damage Investigator
Automotive Damage Investigator
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$ 60160 - 70776
1 Vacancy
Job Description
At AAA Western and Central New York our Associates are committed to providing our members with a totally satisfying experience. Therefore we seek Associates who are dedicated to this purpose people who truly demonstrate compassion empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our missionto be our members most trusted provider of high quality automotive travel insurance and other relevant products and services that offer safety security peace of mind value and convenience.
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary Associates are eligible for a wide selection of benefits (dependent upon position) including:
- Medical Dental Life and AD&D Insurance
- Flexible work schedules
- PreTax & Roth 401(k) plan with company match
- Health Spending Accounts with company contribution & Flexible Spending Accounts
- Company Paid Shortterm & Longterm disability
- Paid time off
- Tuition reimbursement & companypaid training programs
- FREE AAA membership & travel / product discounts
- Paid Volunteer Time Off
Job Responsibilities
Job Specific Requirements
- Utilize strong analytical skills to investigate damage claims reported by the customers. Ensure damage is consistent with the services provided
- Proven ability to resolve disputes amicably while finding mutually beneficial solutions
- Passionate & knowledgeable about the automotive industry including but not limited to: automotive repair batteries collision & emergency roadside service
- Strong interpersonal skills & proven ability to manage business relationships & performance
- Proficiency with Microsoft Office products CRM tools and ability to effectively navigate multiple systems
- High level of organization & strong written and verbal communication skills
- Ability to travel as needed and maintain a valid NYS drivers license with a satisfactory driving record
- Ability to work evenings weekends & holidays as needed
- Thorough knowledge of AAA and industry service operations/procedures
Physical Requirements
- Ability to perform routine office tasks that includes operating a computer for long periods of time sitting filing and communicating on the phone
- Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
- Must be able to lift carry push pull a maximum of 30 lbs
Starting pay range: $60160 $70776
Employment Type
Full-Time
