Client Relationship Manager Hybrid
Client Relationship Manager Hybrid
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$ 70000 - 75000
1 Vacancy
Job Description
At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.
Broadridge is growing! We are seeking a Client Relationship Manager to join our team in the El Dorado Hills CA location. We are looking for someone to serve as the primary client liaison for high complexity clients. You will solicit senior management input from the client on new business directives within their firm and the associated product requirements. Youll monitor the efficiency of systems policies and procedures and makes appropriate recommendations to ensure daily operations are efficient.
This role is paramount to setting and controlling the customer experience. We encourage our Client Relationship Managers to own their accounts to provide premier service to our clients. Are you a selfstarter looking be a part of a creative and dynamic team where you can help make a significant impact See how you can contribute to our growing organization below.
We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid which means youll be assigned to a Broadridge officeandgiven the flexibility to work from home. This person needs to be located close to El Dorado Hills CA.
Responsibilities:
Maintain exceptional client relationships; leads investigation and successfully resolves any service/delivery and/or billing issues.
Responsible for all planning surrounding daily monthend and annual production runs. This includes ensuring material is available providing production with volumes and instructions attending production planning meetings communicating progress to the client and providing any reporting back to client Handle higher level client issues conversation and partner concerns.
Plan and execute strategic business reviews with strategic conversations with an emphasis on contract acumen Work with client and internal resources to implement client changes Ability to have client discussions at peer level and senior level Ability to assemble and present client savings improvements and solution opportunities.
The ability to engage and manage an expanded client workload Identifies and participates in meetings to implement process improvements.
Participates in cross functional groups that are implementing business initiatives. Display a positive attitude and inspires others for greater performance.
May perform other duties/responsibilities as needed or assigned.
Qualifications:
At least five years of Client Service experience
Bachelors degree or equivalent experience preferred
Project Management or Project Coordinator skills preferred
Strong verbal and visual presentation skills
Ability to communicate clearly and effectively among large audiences
Ability to remain organized and document client service requirements for multiple clients simultaneously
Salary range $70000.00$75000.00. Bonus Eligible.
Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.
Please visitwww.broadridgebenefitsfor more information on our comprehensive benefit offerings
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We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.
Disability Assistance
We recognize that ensuring our longterm success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.
US applicants: Clickhereto view the EEOC Know Your Rights poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us ator by sending an email to.
Required Experience:
Manager
Employment Type
Full-Time
