Sr PM DSP Quality and Experience DSP Business Health
Sr PM DSP Quality and Experience DSP Business Health
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 104100 - 185000
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
At Amazon were working to be the most customercentric company on earth including how we fulfill and deliver customer orders. The goal of Amazons Delivery Service Partner (DSP) team is to exceed the expectations of our customers by ensuring that their orders no matter how large or small are delivered as quickly accurately and cost effectively as possible. To meet this goal Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile space.
We are looking for a Senior Program Manager for the DSP Quality and Experience team in Last Mile. This team works backwards from DSP performance and strategy to the Business Coach interaction and designs optimal tools and insights for Business Coaches to help DSPs improve at scale. This person will deliver improved DSP quality and experiences through the creation of new programs reporting mechanisms deep performance analysis and crossfunctional partnerships with existing product and program teams. What operational improvements can help DSPs run efficient organizations What challenges do DSPs experience with our programs and products How do DSPs effectively manage their costs How do we scale these solutions across thousands of DSPs hundreds of stations and dozens of Business Coaches
Job Responsibilities:
Partner with cross functional stakeholders to drive a culture of consistent improvement
Identify develop and improve strategies for the DSP onboarding and training process
Provide reports insights and recommendations to leaders of DSP programs & products as well as overall Last Mile leadership to drive increased effectiveness for our DSP partners
Collaborate on decisionmaking building trusting relationships centered on our DSPs and customers
This role will involve working flexible with hours and travel (approximately 1530 on average depending on business projects).
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience in HR shared services IT services operations and/or compliance
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are looking for a Senior Program Manager for the DSP Quality and Experience team in Last Mile. This team works backwards from DSP performance and strategy to the Business Coach interaction and designs optimal tools and insights for Business Coaches to help DSPs improve at scale. This person will deliver improved DSP quality and experiences through the creation of new programs reporting mechanisms deep performance analysis and crossfunctional partnerships with existing product and program teams. What operational improvements can help DSPs run efficient organizations What challenges do DSPs experience with our programs and products How do DSPs effectively manage their costs How do we scale these solutions across thousands of DSPs hundreds of stations and dozens of Business Coaches
Job Responsibilities:
Partner with cross functional stakeholders to drive a culture of consistent improvement
Identify develop and improve strategies for the DSP onboarding and training process
Provide reports insights and recommendations to leaders of DSP programs & products as well as overall Last Mile leadership to drive increased effectiveness for our DSP partners
Collaborate on decisionmaking building trusting relationships centered on our DSPs and customers
This role will involve working flexible with hours and travel (approximately 1530 on average depending on business projects).
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience in HR shared services IT services operations and/or compliance
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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