Product Marketing Manager

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.

About the Team

The Product Marketing team at Gorgias plays a pivotal role in shaping the success of our products by connecting customer insights product innovation and gotomarket strategies. This highly collaborative and visible team partners closely with Product Sales Customer Success and Growth teams to drive adoption revenue and longterm success. Currently a team of 7 PMMs distributed globally we are passionate about creating compelling messaging empowering internal teams with impactful enablement resources and delivering campaigns that resonate with our customers.

About the Role

As a Product Marketing Manager you will play a critical role in ensuring the success of Gorgias Marketing Suite. You will be responsible for developing a strong gotomarket strategy oversee product adoption and support of strategic marketing initiatives. Working crossfunctionally with product sales customer success and growth teams you will ensure measurable success and impactful campaigns. This role will split focus across driving immediate and supporting longterm growth opportunities.

What Youll Do

• Youll be shaping messaging positioning and launch initiatives for the Gorgias Marketing Suite to ensure it drives significant impact and achieves success within the Shopify ecosystem.

• Youll be collaborating with sales CX and demand generation teams to accelerate product adoption and deliver measurable revenue growth for the Gorgias Marketing Suite.

• Be the goto expert by creating highimpact enablement materials like sales playbooks customer success guides and training resources to empower internal teams and enhance performance.

• Youll own the performance metrics for one of the products within the Gorgias Marketing Suite driving strategies across email campaigns inproduct initiatives and webinars to achieve adoption and revenue KPIs.

• You will play a key role in assisting in forecasting adoption and revenue goals synthesizing insights from GTM teams to ensure accountability and alignment with the Gorgias Marketing Suites objectives.

• Be the project manager driving overseeing the creation of sales and CX collateral to support onboarding expansion and revenue growth.

• Youll conduct market research and competitive analysis to inform strategic decisions and uncover growth opportunities that position the Gorgias Marketing Suite as an industry expert in the market.

Who You Are

• 3 years of experience in product marketing in a high growth SaaS environment

• You are a selfstarter with a bias towards action who is able to manage multiple competing priorities in a fastpaced environment.

• Proven ability to translate customer and market insights into crisp GTM fundamentals including segmentation buyer personas messaging competitive positioning pricing recommendations and more.

• Superb crossfunctional collaboration and project management skills. From Day 1 youll need to align stakeholders across multiple teamsmany of which may have competing priorities.

• Outstanding written and verbal communication skills. While we wont expect you to finetune marketing copy you need to be able to clearly tell a story without resorting to corporate jargon.

• A creative spark. While analytical chops are critical to your success we also pride ourselves on being able to think outside the box.

Nice to Have:

• Familiarity with the Shopify ecosystem or ecommerce marketing tools.

• Experience working on AIpowered or conversational marketing products.

• Previous ownership of product launch activities and campaign optimization.

• Background in project management methodologies (e.g. RACI frameworks).

Perks and Benefits

• 5week vacation

• Paid sick leave 15 days)

• 6 weeks full remote/year

• Paid parental leave 16 weeks)

• CAD $400/month for lunch expenses (youll have your own Gorgias credit card)

• We provide private health insuranceand retirement pension

• Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

• Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.

If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!