Hotel Bell Attendant - Charlottesville VA
Hotel Bell Attendant - Charlottesville VA
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$ 7 - 12
1 Vacancy
Job Description
Job Details
Description
Job Title: Bell Attendant
Department: Valet Parking Operations
Reports directly to: Account Manager
Schedule: Fulltime / Parttime
Status: NonExempt
Compensation: $7.50 $12.50 Plus Tips
(Rates can vary by market / Tips based on service performance and customer interactions
Position Summary:
The Bell Attendant is responsible for creating a positive first and last impression by assisting guests with luggage providing directions and ensuring smooth arrivals and departures. This role requires excellent customer service skills attention to detail and a professional welcoming demeanor. The Bell Attendant also supports front desk operations coordinates with valet services and responds to guest requests contributing to an exceptional overall hospitality experience.
Primary Objective:
To provide outstanding guest service by ensuring smooth luggage handling assisting with transportation needs and offering a warm and professional first impression. The Bell Attendant is committed to enhancing the guest experience by being attentive proactive and knowledgeable about the hotel and local area while upholding the highest service standards.
Essential Duties and Responsibilities:
Guest Assistance and Luggage Handling: The Bell Attendant assists guests with luggage handling and provides support during checkin and checkout to ensure a smooth welcoming experience. They greet guests manage luggage transfers explain hotel amenities coordinate departures and help arrange transportation all while maintaining professionalism and attentiveness to enhance guest satisfaction.
Transportation Assistance: The Bell Attendant enhances the guest experience by arranging transportation offering local recommendations and coordinating with staff to fulfill guest requests ensuring smooth travel and exceptional service throughout their stay.
Guest Requests and Concierge Support: The Bell Attendant supports guest satisfaction by promptly handling requests providing Attendant recommendations and assisting with deliveries all while maintaining a professional and welcoming presence to create a positive and memorable guest experience.
Lobby and Entry Maintenance: The Bell Attendant ensures a positive first impression by keeping the lobby and bell stand clean organized and welcoming while maintaining luggage carts and equipment to support a smooth and professional guest experience.
Safety and Security Compliance: The Bell Attendant upholds safety and security by following proper procedures for handling guest belongings assisting during emergencies and monitoring the lobby and entrance to maintain a safe orderly and welcoming environment.
Additional Responsibilities: Support evolving business needs by completing other tasks as assigned attending required meetings and training and maintaining schedule flexibility.
Qualifications
Knowledge Skills and Abilities:
Competency/Qualifications: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience: A high school diploma or GED is required experience in parking hospitality or a similar customer service field is beneficial.
Certificates and Licenses: A valid drivers license and reliable transportation are required for this role along with maintaining an acceptable motor vehicle record with no more than three moving violations within a threeyear period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.
Hospitality Customer Service and Communication: Provide exceptional guest service through professional communication active listening and personalized assistance creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
Luggage Handling and Safety: Handle guest luggage safely and efficiently ensuring belongings are transported with care and discretion. Maintain confidentiality follow proper storage procedures and ensure luggage is organized secure and easily retrievable.
Physical Demands and Work Environment: This role requires stamina to stand walk and lift up to 50 lbs. for extended periods often in varied weather conditions. Team members must maintain a professional appearance and adhere to uniform and grooming standards. Flexibility to work nights weekends and holidays is essential to support guest needs and hotel operations.
Work takes place in both indoor and outdoor environments including onsite parking facilities and corporate settings. Team members regularly collaborate with colleagues vendors and clients use computers communicate by phone and operate in environments that may be noisy and include moving vehicles and exposure to the elements.
Cell Phone Use: Employees may be required to use personal cell phones for workrelated communication including coordination with team members managers and clients as well as accessing work applications. Reimbursement for workrelated phone usage will follow company policy.
About Parking Management Company (PMC):
Parking Management Company (PMC) is a national parking services provider based in Nashville Tennessee specializing in hospitalityfocused parking solutions. They offer a range of services including valet and selfparking management shuttle transportation event parking and porter/bell services.
PMC operates across multiple states and serves a variety of industries such as hotels resorts residential communities healthcare facilities restaurants and event venues. Known for their whiteglove customerfirst approach PMC positions itself as an extension of the hospitality experience providing seamless service to both partners and guests.
For more information and to explore our open positions visit JoinPMC and ParkingMgt.
How to Apply:
If this opportunity aligns with your skills and interests apply today by filling out our mobilefriendly company application. We look forward to hearing from you!
Ready to swap the ordinary for the extraordinary in valet parking Click Apply Now and lets start a conversation! Were eager to welcome the next member into our PMC family.
Pay Transparency:
PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal state and local laws on compensation pay transparency and pay equity.
Additional Compensation and Benefits:
Health Benefits Medical vision and dental insurance Upon eligibility
401K Upon eligibility
Supplemental Insurance Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Continuous nationwide growth opportunities.
Paid time off
Paid training
Tuition assistance through Bellevue University Up to $5250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Employee at Will:
Employment with PMC is on an atwill basis meaning either the employee or the employer may end the employment relationship at any time for any reason with or without cause or notice in accordance with applicable laws. A 120day introductory period applies.
Fair Labor Standards Act (FLSA):
This position is classified as nonexempt under the Fair Labor Standards Act (FLSA) meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and onehalf times their regular hourly rate. PMC adheres to all applicable federal state and local wage and overtime laws ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.
PMC is compliant with all state workmans compensation laws.
Employee Leave:
PMC is compliant with all state specific required and FMLA paid leave requirements such as sick leave state paid family leave etc.
Equal Employment Opportunity (EEO) Statement:
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status.
ADA and Equal Employment Opportunity (EEO) Compliance:
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Employment Type
Full-Time
