Language and communication Trainer - SME Hyderabad
Language and communication Trainer - SME Hyderabad
Posted on :
07-04-2025
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1 Vacancy
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Job Description
Language and Communication Trainer
Job Description
We are in search of a Language and Communication Trainer to join a Fortune 500 IT MNC in Hyderabad. The ideal candidate should possess a strong background in language proficiency communication training and leadership abilities. The role involves the development and delivery of training programs aimed at enhancing communication skills across the organization with a specific focus on improving customer service.
Qualifications
- Education: Bachelors degree in a relevant field (e.g. linguistics communications education) with trainingrelated certifications as an added advantage.
- Language Proficiency: B2 High on CEFR Scale
- Experience: 35 years in English language customer service culture and soft skills training and coaching with demonstrated leadership abilities.
- Skills: Excellent English comprehension speaking and writing abilities; strong presentation and facilitation skills; adept in learning and development practices; strong interpersonal and stakeholder management skills.
Job Details
This position requires proficiency in language communication and leadership abilities along with the capacity to evaluate and enhance communication skills across the organization to improve customer service.
Duties and Responsibilities
- Conduct language soft skills and culture programs at various levels.
- Tailor content activities and scenarios based on business requirements.
- Generate and distribute reports as per the agreed schedule.
- Monitor and provide feedback on email calls and chats.
Training Program Development
- Create and update training materials and modules for language and communication programs.
- Develop customized training plans to meet specific departmental and individual needs.
- Stay updated on industry trends and incorporate emerging communication tools into training programs.
Training Delivery
- Deliver engaging and effective training sessions for employees at all levels.
- Utilize interactive and dynamic training methods to ensure active participation and learning.
- Offer constructive feedback to trainees and monitor their progress.
Leadership and Team Management
- Lead a team of language and communication trainers offering guidance and support.
- Manage team schedules workload distribution and performance evaluations.
- Foster a collaborative and positive team environment.
Needs Analysis
- Assess the language and communication needs of employees and departments.
- Identify skill gaps and recommend training solutions to address them.
Evaluation and Assessment
- Design and administer pre and posttraining assessments to measure the effectiveness of training programs.
- Analyze results and adjust training strategies accordingly.
Continuous Improvement
- Stay updated on the latest training methodologies and communication tools.
- Continuously enhance and
Requirements
Job Details
This position necessitates proficiency in language communication and leadership abilities along with the capacity to evaluate and enhance communication skills across the organization to improve customer service.
Duties and Responsibilities
- Conduct language soft skills and culture programs at various levels.
- Tailor content activities and scenarios based on business requirements.
- Generate and distribute reports as per the agreed schedule.
- Monitor and provide feedback on email calls and chats.
Training Program Development
- Create and update training materials and modules for language and communication programs.
- Develop customized training plans to meet specific departmental and individual needs.
- Stay updated on industry trends and incorporate emerging communication tools into training programs.
Training Delivery
- Deliver engaging and effective training sessions for employees at all levels.
- Utilize interactive and dynamic training methods to ensure active participation and learning.
- Offer constructive feedback to trainees and monitor their progress.
Leadership and Team Management
- Lead a team of language and communication trainers offering guidance and support.
- Manage team schedules workload distribution and performance evaluations.
- Foster a collaborative and positive team environment.
Needs Analysis
- Assess the language and communication needs of employees and departments.
- Identify skill gaps and recommend training solutions to address them.
Evaluation and Assessment
- Design and administer pre and posttraining assessments to measure the effectiveness of training programs.
- Analyze results and adjust training strategies accordingly.
Continuous Improvement
- Stay updated on the latest training methodologies and communication tools.
- Continuously enhance and adapt training materials based on training needs and client feedback.
Employment Type
Full-Time
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