SaaS Transformation Operations Director

Description

HP the company that founded the Silicon Valley is the leading printing and personal systems technology company in the world and we are here to create technology that makes life better for everyone everywhere. We apply new thinking and ideas to create more simple valuable and trusted experiences with technology continuously improving the way our customers live and work.

HPs vision and promise are to engineer experiences that amaze our customers. With the heart creativity and energy of a startup and the brain muscles and determination of a Fortune 100 corporation operating in more than 170 countries we continue to deliver groundbreaking new technologies to build on our 70 year legacy of innovation.

From the boardroom to factory floor we create a culture where everyone is respected and where people can be themselves while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work every day. When you do that youre more innovative and that helps grow our bottom line. Come to HP and thrive!

About the Position

Workforce Solutions (WS) is a new global business unit that brings together all commercial services teams across HP under one leader with a goal of providing a comprehensive portfolio of compelling services and solutions to our enterprise midmarket and even in partnership with our strategic channel partners to the SMB segment. Our goal is to enable CIOs to optimize the IT experience of their workforce while balancing other business pressures of affordability and risk. HPs core strengths in personal systems and computing printing and document workflows and advanced collaboration solutions provide the foundation from which we will expand our services portfolio. Our passion for our customer and our employees will be our differentiation.

We have organized the P&L across three Service Lines each representing a critical portfolio and business model. Lifecycle Services represents our core devicecentric services. Managed Solutions represents our growing portfolio in integrated solutions and managed services that bring together hardware software HP and thirdparty capabilities. Our final strategic Service Line is focused on our rapidly growing Software / Digital Services portfolio.

This newly founded division brings together software products and platforms from across HP including our robust Print Document and Workflow Management suite our flagship Workforce Experience platform and our overall HP Workplace Central platform which brings the entire software portfolio of HP (and key partners) together under a cloudnative AIdriven Employee Experience platform.

We are seeking a highly motivated and experienced SaaS Strategy & Operations Director to join our team. In this pivotal role you will be responsible for optimizing our sales marketing and customer success operations to drive sustainable growth. You will leverage your analytical skills and deep understanding of CRM systems to streamline our gotomarket strategies enhance customer engagement and improve revenue cycles and net retention of our customer base.

Job Summary

This role is responsible for managing a diverse team that supports large and complex business units or service segments as well as evaluating and managing key business metrics related to both products and services. The role advises senior management on organizational policies goals and strategic plans and collaborates with leadership to analyze financial results and optimize opportunities. The role oversees the performance of significant service products offers recovery plans for exceptional issues and ensures strategic alignment to generate sustainable and profitable growth.

Key Responsibilities:

• Systems Implementation: Lead the implementation of SaaS solutions and ensure seamless integration with existing systems and processes.

• SaaS Transformation: Drive the transformation of our business operations to a SaaS model focusing on scalability efficiency and customer satisfaction.

• Process Optimization: Streamline and optimize processes across sales marketing and customer success teams to improve efficiency and effectiveness.

• CrossFunctional Collaboration: Work closely with sales marketing and customer success teams to ensure alignment and drive revenue growth.

• Performance Monitoring: Collaborate on key performance indicators (KPIs) and metrics design and monitor the effectiveness of SaaS strategies and operations.

• Market Analysis: Conduct market research and competitive analysis to inform strategic decisions and identify new opportunities.

• Customer Focus: Ensure a customercentric approach in all strategies and operations to enhance customer satisfaction and retention.

Responsibilities

• Manages a team of exempt individual contributors supervisors and/or lowerlevel managers that typically support the organizations large and complex business units or services segment management functions.

• Manages and evaluates the performance of business metrics related to both products and services such as attach rates penetration revenue and Total Customer Experience (TCE) while also developing recovery plans to address any exceptional issues.

• Acts as a key advisor to senior management on the development of overall policies longterm goals and strategic plans of the organization operating within the framework of functional guidelines and ensuring adequate support for proposed projects.

• Partners with leadership to analyze monthly financial and operating results isolates and explains key variance items and identifies areas for improvement and makes recommendations for maximizing opportunities.

• Supervises the team as well as individual performance and monitors the attainment of organizational goals and contractual commitments encompassing aspects such as budget cost service availability responses and reports.

• Oversees the overall performance of a diverse range of service products solutions technologies and business segments which constitute a significant portion of the total business.

• Offers counsel to management and peers on broad organizational technical and strategic matters of significance.

• Collaborates with leadership as a strategic partner influencing the future direction of the respective segment and aligning business and functional strategy to generate sustainable profitable growth.

• Applies expert subject matter knowledge shapes knowledge base across businesses functions or regions and provides strong leadership driving change initiatives and monitoring performance goals.

• Performs talent management responsibilities including recruitment performance management coaching and career development.

Education & Experience Recommended

• Typically brings extensive experience ideally 10 years in SaaS operations or a related field

• Bachelors degree in Business Marketing or a related field; MBA preferred.

• Proven experience in SaaS strategy and operations with a track record of driving growth and efficiency.

• Strong analytical skills and proficiency in CRM systems and data analysis tools.

• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments.

• Demonstrated ability to develop and implement successful strategies in a fastpaced dynamic environment.

• Strong leadership skills (formally and informally) and the ability to manage and mentor a team.

Preferred Certifications
Project Management Professional (PMP)

Knowledge & Skills
SaaS Strategy

Operations Management
Systems Implementation
SaaS Transformation
CRM Systems
Data Analysis
Process Optimization
CrossFunctional Collaboration
Performance Monitoring

Market Analysis
Customer Engagement
Leadership
Strategic Planning
Revenue Growth

Customer Success
Analytical Skills
Project Management

Business Development
Change Management

Team Management

CrossOrg Skills
Customer Centricity
Prioritization
Resilience
Team Management
Strategic Thinking

Impact & Scope
Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.

Complexity
Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

The base pay range for this role is $159650 $255450 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location jobrelated knowledge skills and experience.

Benefits:

HP offers a comprehensive benefits package for this position including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

Generous time off policies including;

• 412 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave US benefits overview

Job

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