Telecommunicator II Dispatcher 9-1-1
Telecommunicator II Dispatcher 9-1-1
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$ 58743 - 79919
1 Vacancy
Job Description
About the Position
- Are you amazing Are you energized helping people and being a strong team member If this is YOU then join our 911 Dispatcher Team. We are looking for team members to serve our community. The team is supportive and compassionate and is ready to teach new team members. The job can be stressful and fast paced and that is why we embrace and foster a team built on support and compassion. Our culture is designed to grow and foster long careers as well as provide exceptional community service.Telecommunicators/911 Dispatchers are skilled at multitasking typing a minimum of 40 wpm and speaking clearly while working under pressure. Dispatchers put their heart into serving citizens during some of their most challenging times.
Successful applicants will have strong keyboarding skills outstanding interpersonal and judgment skills and the ability to multitask during intense situations and high volume workloads. Incumbents are responsible for answering emergency 911 and nonemergency telephone calls and directing appropriate and timely resources. Responsibilities include prioritizing calls tracking unit status and dispatching police fire and/or EMS personnel to calls for service.
Benefits: 911 Dispatchers receive fullfamily medical for about $193 per month in premiums PERS retirement with the City contributing the employer and employee portion of contributions health reimbursement account life insurance and long term disability.
Check out this video of our Dispatchers:
Department is a 247 operation and all candidates will be required to work nights weekends rotating shifts and holidays.
Hiring timeline:
1. Complete an application attaching your resume cover letter and typing test.
2. After review of your application candidates selected will be contacted to complete Criticalltesting.
3. Successful candidates on Criticall test will then complete an observation in our dispatch center.
4. Interviews will be scheduled.
5. After interviews candidates selected will go to a Chiefs interview. We anticipate a hiring date for the successful candidate July 2025.
Questions regarding this role may be directed to: or.
The City of Grants Pass is a High Performance Organization that has a welldefined Mission Vision and Values which provides the framework for our organizational culture. We believe that the best solutions come from empowered teams with the knowledge and shared vision of the communitys goals. We promote a legacy of excellence through a culture of trust collaboration and encouragement of personal growth and the celebration of our achievements. We seek to attract adaptable creative and motivated individuals who share our community pride and dedication to exceptional public service.
If you are an individual who appreciates a working team environment which focuses on trust crucial communications commitment accountability and results then the City of Grants Pass may be a great place for you! Minimum Qualifications
A High School Diploma or GED and one year of customer service experience including the use of computers is required; public safety experience is preferred; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed in thejob description.
Licensing Requirements:
Law Enforcement Data System Certificate within 60 days of appointment
First Aid/CPR Certificate within one year of appointment
Basic Telecommunications Certificate within one year of appointment
Emergency Medical Dispatch Certificate within one year of appointment
Certification of 40 words per minute with a minimum 95 accuracy keyboarding skills
A complete listing of duties can be reviewed in theDispatcher job description.
In addition to base salary incentives upon verification available to Dispatchers include:
Associates Degree 2.5
Bachelor Degree 5.0
Second Language 1.25
DPSST Intermediate Certificate 2.50
DPSST Advanced Certificate 3.00
Note: Associates Degree is not cumulative.How to Apply
Application materials must be submitted online by the closing date in order to be considered for this position. Any application missing required materials will not be considered.
Required materials to be turned in for this recruitment are:
1. City Application
2. Supplemental Questionnaire
3. Cover Letter
4. Typing Test indicating at least 40 words per minute with a 95 accuracy in keyboarding skills. A typing test can be completed online or at a temporary employment agency. Typing accuracy is subject to verification.Ranking and Selection
The ranking and selection of applicants to proceed in the process includes: experience and knowledge education responses to supplemental questionnaire submission of required materials and meeting minimum qualifications and special qualifications of the position. The initial process may include oral interviews and skills testing. Final selection will require a background investigation including a criminal history review and depending on the position a psychological screening physical functional and/or drug screening.
All candidates will be notified of the status of their application after the closing date.
Reasonable accommodations may be made upon request prior to the application deadline to enable individuals with disabilities to participate in the job application process.
Per Oregon Revised Statutes 408.225 and 408.230 the City of Grants Pass grants preference in hiring and promotion of veterans and disabled veterans as defined by state law. If you are eligible and wish to claim Veterans preference points please indicate so on your application. Please note that you need to submit documentation of your eligibility at the time of your application.
Directly related work experience and qualifications will be evaluated alongside others who perform work of comparable character as required by Pay Equity Law.
It is the policy of the City of Grants Pass that no person shall be discriminated against based on race and characteristics traditionally associated with race to include hair styles religion color sex marital status family status national origin age mental or physical disability protected veteran status sexual orientation gender identity or current employment status. The City values diversity and encourages everyone who is interested in employment with the City to apply.
In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Police Officer applicants must show proof of citizenship with 18 months of hire.
In & Around Grants Pass
The recreational opportunities of the Rogue River are many: jetboats rafting kayaking paddle boarding fishing water skiing tubing/swimming gold panning and the 37mile Rogue Hiking Trail. In addition to our world famous white water Rogue River nearby mountains provide highmountain recreational experiences including snow skiing at Mt. Ashland multiple access points to the Pacific Crest Trail snowshoeing and ATV trails. Cultural activities center around the Shakespeare Festival in Ashland and the historic town of Jacksonville. Other scenic attractions include: Crater Lake National Park Oregon Caves National Monument and the northern portion of the Redwoods. Grants Pass yearround calendar of events offers something for everyone. And once the sun goes down the region takes on a life of its own with fine restaurants theatres and a performing arts center.
Visitor information: https://travelgrantspass/
Employment Type
Full-Time
