Product Designer
Product Designer
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1 Vacancy
Job Description
Why Shiftsmart
Were building the Amazon of labor. Were a labor platform pairing endtoend workforce management technology with a rapidly growing global network of 4M flexible workers (ranked #3 in the App Store) to create scalable labor solutions for the largest companies and government agencies in the world like Walmart PepsiCo Starbucks and Circle K. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple employers through a digital marketplace. Were one of the fastestgrowing scaleups in the country. Weve grown 23x each year since we started and raised $120M from toptier investors including D1 Capital & Imaginary Venturesand were only getting started.
Role overview
The mission of our Product & Design team is to build bestinclass experiences that empower both employers and workers on our platform. We work closely with our crossfunctional teams to determine how we can create technologypowered solutions that move the needle for key metrics across our business.
In this role youll design B2B software tools that drive ROI for our convenience retail and consumer packaged goods enterprise clients. Youll craft intuitive dashboards that help facilitate databacked business actions. Youll collaborate closely with product leaders and engineers to ensure seamless integration with existing systems while maintaining accessibility and privacy standards.
If youre passionate about design and driven by results youll make a tangible impact on operational efficiency for national brands like Walmart PepsiCo Google and Circle K.
Note: This is a New York City based role requiring 3 days per week in office
What youll do
Own the clientside user experience creating bestinclass B2B products that ensure all enterprise stakeholders from Store Managers to Operations Executives have the data and resources they need to make confident decisions for their business.
Conduct user research with a wide range of client stakeholdersfrom Store Managers to Executive Leadersto gather feedback and information generate new product ideas and refine proposed solutions.
Build a profound understanding of our enterprise clientstheir needs pain points and preferencesso that you can develop B2B product solutions that support databacked action inspire design innovation and identify opportunities for strategic differentiation.
Design highquality wireframes user flows highfidelity screens and prototypes for responsive webbased platforms against our brand guidelines and product design standards. Create clickable and video prototypes as needed to support user research engineering and client communications.
Create holistic design solutions that fulfill our client needs while considering company goals technological opportunities and technological limitations.
Effectively articulate your design process and strategic rationale to help senior stakeholders and leadership team members align on design decisions.
Contribute to and maintain Shiftsmarts web design system by adding components proposing changes and collaborating with other Design and Engineering stakeholders to ensure consistency and a standard of quality throughout the product.
Who you are
You enjoy building enterprise (B2B) products starting with the user and working backward to the solution. You are excited to work on a business with multiple stakeholders and unique design challenges.
Product design: You have 35 years experience working in UX UI HCI or other designrelated roles. You have a strong understanding of the full product development lifecycle. Startup experience is a plus.
Big swings with iterative progress: You are motivated by your ability to directly influence strategic business objectives. You enjoy continuously iterating on design solutions and are prepared to measure progress against product milestones.
Leadership liaison: You are comfortable presenting to and communicating with senior leaders both internally and externally and excel at making the complex simple to empower quick decision making at the executive level.
User journey design: You have experience crafting complex B2B user journeys and experiences testing and conducting experimentation as needed. You have experience building products from 0 1.
User research: Strong ability to understand and empathize with end users translating those learnings into actionable insights. You are comfortable leading conversations with external stakeholders with product leaders to gather insights. Experience building UX research programs/processes a plus.
External and internal influence: You effectively partner and collaborate with both product managers and engineers to ship products even without formal authority.
Compensation philosophy
To provide greater transparency we share base salary ranges which are based on role and level benchmarked against similar stage high growth companies. Offers are determined based on multiple factors including skills work experience and relevant credentials.
In addition to competitive salaries and meaningful equity we offer the following benefits:
Comprehensive healthcare coverage: We cover 100 of employee premiums for medical dental and vision care 6075 for dependents)
401(k) match program: We match 100 on the first 3 of your contributions and 50 on the next 2 for a maximum match of 4
Generous fully paid parental and family leave policies
Pretax commuter benefits
Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan
Equal opportunity employer
Shiftsmart is committed to creating a diverse environment and is proud to be an equalopportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
Operating Principles @ Shiftsmart
Inspired by Leadership Principles @ Amazon
Is Binary
We #GetShiftDone. We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments. If we say we are going to do something we do it.
We own the outcome with an unstoppable mindset through the finish line and are impatient to move the ball forward. This means we work really hard execute with urgency and ruthlessly challenge timelines for anything important. As a result we do not defer responsibility to other teams or individuals. Instead we take the problem as far as we can and only when needed ask others for help.
Each time a crisis or opportunity emerges we take the hill as one team because we are allergic to the words it cant be done.
Missionaries Not Mercenaries
We before me. We believe in our mission to build a better world for workers. We understand why our work matters and take seriously how it impacts our customers and our partners. This belief permeates everything we do from the strategic to the mundane.
We are energetic ambitious and want to win. We constantly raise the standards for ourselves and everyone around us. We show up for our customers our partners and most importantly our teammates and make every effort to build lasting relationships with each of them.
We do not measure success based on our titles or the size of our empires. This also means we put the needs of the business before the details of our job descriptions. Rather than fight for a bigger piece of the pie we fight to grow the entire thing and recognize this is how to grow our careers too.
Inputs > Outcomes
We work really hard. Fundamentally changing how labor works is not easy. It often requires long days late nights and weekends to deliver on our commitments. We lean into this challenge.
We focus on the process. We think in terms of value chains and appreciate that a bad process with a good outcome is simply dumb luck.
We lead with data. We use facts not fiction to build narratives and make decisions. To do this we prepare written memos in advance and resist the urge to engage in endless water cooler what ifs because we value the time and attention of our teammates.
We hire and develop the best. When we decide to hire a new team member we do so because we believe they will increase the talent density on our team. We view ourselves as leverage maximizers rather than inconvenience reducers and strive to increase the output of everyone we interact with.
Honesty Over Harmony
We share the truth even when it is painful. We do not however share the truth callously to hurt peoples feelings or make them look bad. We also assume positive intent. If someone is not delivering in a way that we need we ask them and tell them before assuming the worst.
We embrace mutual feedback. As people leaders we care more about our teams growth and success than how much others like us. As individuals we seek accept and apply feedback. We do not give or take feedback personally because we understand it enables us to learn and grow.
We tell the truth to ourselves. We reject a pollyannaish view of our world. Instead if something isnt going well that we are responsible for we call it out. And when someone calls out their own truth that may be less optimal we dont punish them for it.
We have the meeting in the meeting. If something is broken or we disagree we call it out and say something in the moment even if it feels uncomfortable to do so. This means that if something is broken we do not just accept it and complain later.
Invent & Iterate
We are inventors @ heart. We categorically reject the phrase that is how its always been done and constantly discover new and better ways to do more with less. This means we are resourceful and often do things that dont scale only to create ways to scale them later. Were builders.
We think BIG. At every level of the company we embrace big hairy audacious and transformative goals. We fear lack of progress and incremental thinking more than failing to deliver or falling short of an audacious goal. We believe courage means to try without fear and learn without ego.
We do not let perfect get in the way of better. When faced with the choice we prioritize delivering something even if imperfect over endless debate and alignment. We embrace good mistakes.
Employment Type
Full-Time
