Sr Content Engineer
Sr Content Engineer
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$ 121362 - 182042
1 Vacancy
Job Description
At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.
The Digital Services team operates with the guiding principles of trust and abundance. We are a team of empaths working in a global organization respecting differences in ability experience and ways of working. Celebrating diversity and inclusion is a core value of our team. We value collective experience and feedback to measure our impact.
This opportunity has a global reach and provides the chance to collaborate with peers working in technical knowledge.You will work collaboratively with Digital Services Global Services Product Management Product Engineering Technology Services and New Product Introduction teams to ensure that our users have quality knowledge content that leads them to selfservice success.
The Sr. Content Engineer is responsible for leading developing and improving content production and publication processes. A successful Sr. Content Engineer will have proficiency in producing content like webbased articles in the MyF5 knowledge base email newsletters instructional videos and social media communications.
You may develop content in close collaboration with technical subject matter experts or work independently to fill a specific business need. A successful candidate will identify stakeholders conduct interviews create publication plans and track milestones for one or more types of media. You must be able to work with limited supervision and simultaneously manage multiple assignments and projects. A successful candidate will have strong interpersonal and organizational skills be able to work collaboratively across the organization and forge crossteam relationships with a broad range of global stakeholders including SMEs in UX product managers engineers program managers and more. You may be the single point of contact for the Digital Services team in one of the many ways we interlock with other parts of the F5 business such as Product Lifecycle/Release Management Support Enablement and Community Support.
What will you do in Digital Services
Independently design write and publish product documentation for all products in the F5 product suite.
Demonstrate ability to help define and maintain brand voice writing policy styles and standard language for written documentation and video publication.
Advocate for the use of and adherence to style guides when editing content written by others.
Independently design write and record videos to support all products in the F5 product suite and for the MyF5 site.
best practices to F5 customer portals and web properties focusing on consistency and enabling customer success.
Work to precise deadlines determined by external factors such as product release cycles and security disclosures.
Decipher complex technical data and transform it into usable documentation and videos for online presentation.
Research existing content to fill content gaps and ensure consistent presentation of content.
Build relationships with Product and Release Management teams to enable product support and improve customers experience of new releases.
Mentor and train staff in knowledge management tools writingvideo production and publishing practices.
May supervise and delegate content production to junior or stafflevel content specialists.
Simultaneously manage multiple assignments.
Lead team projects such as developing new tools developing and performing UAT of new systems developing workflows and continuously improving processes.
Use a combination of empathy logic hard data direct feedback to inform decision making
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be allinclusive and responsibilities and requirements are subject to change.
Were looking for this experience:
Significant demonstrated experience in one of the two following fields and moderate experience in the remaining field:
Text based product documentation knowledge base articles journalism and social media
Video content production for web publication
Text and graphic based content production skills and abilities:
Significant experience with content management and publishing/delivery systems (Salesforce Knowledge Adobe AEM Wrike Outlook Sharepoint)
Demonstrated experience with content creation systems such as Dreamweaver InDesign etc.
Moderate knowledge of editing HTML source code.
Video content production skills and abilities:
Experience scripting and story boarding videos documenting technical procedures or personal interviews and voxpop segments.
Experience creating content including capturing product UI screens recording audio narrating and editing videos endtoend for online publication:Adobe Premiere Camtasia DaVinci Captivate iMovie After Effects etc.
Experience managing video assets and publishing content in tools such as YouTube and Microsoft Stream.
How do you qualify
Showcase 8 years of combined technical writing and/or video production experience in a highly technical industry such as software or hardware.
Hold a 4year degree in communications field: English Journalism Graphic Design Video Production or equivalent experience
Experience with Knowledge Centered Service (KCS) and KCS coaching. KCS Fundamentals or v6 Practices certification desirable
Other skills/attributes that will be useful:
Able to work outside of core business hours including early mornings late evenings weekends and holidays.
Selfstarter resourceful able to work independently or in a collaborative environment.
Strong interpersonal and presentation skills both oral and written.
Ability to work in a global team across all geographies respecting differences in culture experience and ways of working.
Constantly advocate for documentation practices and UX improvements aimed at increasing inclusivity & accessibility and respecting & elevating diversity.
Aggressively highlight existing shortcomings gaps and opportunities to raise the bar.
Experience with user survey design and feedback systems a plus; Qualtrics Gainsight Medallia etc.
Strong time management skills.
Scope long term projects and manage time & resources to deliver on projected deadlines.
#LIDC1
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be allinclusive and responsibilities and requirements are subject to change.
The annual base pay for this position is: $121362.00 $182042.00F5 maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience geographic locations and market conditions as well as to reflect F5s differing products industries and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation bonus restricted stock units and benefits. More details about F5s benefits can be found at the following link:https://www.f5/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5 or auto email notification from Workday (ending with f5 or @myworkday.
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race religion color national origin sex sexual orientation gender identity or expression age sensory physical or mental disability marital status veteran or military status genetic information or any other classification protected by applicable local state or federal laws. This policy applies to all aspects of employment including but not limited to hiring job assignment compensation promotion benefits training discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .
Required Experience:
Senior IC
Employment Type
Full-Time
