Assistant General Manager Vault
Assistant General Manager Vault
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$ 72000 - 88000
1 Vacancy
Job Description
Collectors is the leading creator of innovative technology that provides valueadded services for collectors worldwide. We grade authenticate vault and sell millions of recordsetting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.
Our services span collectible coins trading cards Funko Pops! video games event tickets autographs and memorabilia. Our subsidiaries include PSA PCGS WATA Card Ladder Goldin and the Long Beach Expo collectibles trade show.
Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1700 people across our headquarters in Santa Ana and offices in Jersey City Seattle Hong Kong Paris Shanghai and Tokyo.
We are seeking an exceptional Assistant General Manager (AGM) to oversee the daily operations of our facility. As the AGM you will be responsible for managing the overall operational flow of our building ensuring seamless coordination between departments and maintaining a secure and efficient environment for our team members. Your leadership will play a crucial role in ensuring the highest standard of customer service inventory management and the upkeep of our collectible items.
This role will report directly to the General Manager of Operations and work out of our New Castle Delaware office.
What Youll Do:
- Operations Oversight: Provide strategic direction and oversee all operational aspects of the facility ensuring customer SLAs are met daily/weekly.
- Develop and enforce operational policies and procedures to optimize workflows inventory management and logistics ensuring the efficient handling and storage of collectibles.
- Team Leadership: Develop and manage comprehensive training programs that cater to both existing and upcoming recruits.
- Build and lead a highly skilled and dedicated team including operations staff and support staff. Foster a positive work environment promoting teamwork professional growth and a strong commitment to the organizations mission.
- Inventory Management: Oversee the warehouse management system (Korber) ensuring accurate tracking cataloging and documentation of collectibles.
- Implement measures to prevent loss damage or theft and conduct regular audits to maintain inventory integrity.
- Continuous Improvement: Identify opportunities for process improvement WMS integration and innovation to enhance operational quality and efficiency.
- Stay informed about advancements in collection management systems and related technologies.
- Communication: Serve as the operations liaison for crossfunctional stakeholders (product / engineering customer service business development etc..
- Cost: P&L responsibility for variable costs of operational activities.
- Engagement: Own quality service and employee engagement KPIs.
- Lead by example and be a champion of all company policies including safety attendance & security.
Requirements:
- 6 Years of proven experience in managing operations. Highend collectibles industry or similar fields a plus.
- 5 years experience using a (WMS) Warehouse Management System.
- Strong understanding of Operations Management principles including Supply Chain Management quality control and process improvement.
- The ability to use data to hold teams accountable for SLAs and overall performance standards.
- Excellent data skills that drive the pursuit of continuous improvement including using Docs/Excel.
- Exceptional attention to detail with a strong analytical and problemsolving skills with the ability to identify issues and develop effective solutions.
- Experience in strategic planning setting goals and implementing operational excellence.
- Excellent leadership and teambuilding skills with a proven ability to manage managers/supervisors and motivate teams.
- Customer centric approach to operations leadership. Demonstrated track record of delivering superior customer experience.
- Strong written and verbal communication skills.
- Experience in managing through uncertainty and a dynamic changing environment. Comfortable working with insufficient or imperfect information.
- Ability to work flexible hours including weekends to meet business needs.
- Ability to work under pressure and manage multiple projects simultaneously in a fast paced environment.
- Prior experience or interest in the trading card industry is a bonus!
Salary Range:
The salary range for this position is $72000$88000. Actual compensation on this range varies based on a variety of nondiscriminatory factors including location job level experience and skill set.
Reasons To Join Us:
- Health Insurance: All fulltime employees are eligible to enroll in Medical Dental and Vision
- Additional Benefits: Fulltime employees are eligible for fertility commuter and educational assistance benefits.
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All salaried employees are eligible for flexible timeoff
- Holiday Pay: All regular fulltime employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations holiday events and team building activities
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake emails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of businessrelated equipment. If you suspect fraud please reach out to
We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need please email
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants.
Explore other available openings at collectors/careers.
Required Experience:
Director
Employment Type
Full Time
