Director of Product Operations

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.

Director of Product Operations

Why We Have This Role

• In this highly visible role you will help ensure that our product teams can move faster and more efficiently while also maintaining the highquality standards that Qualtrics is known for.
• Youll lead the efforts to enhance our product operations infrastructure and tools enabling our product teams to focus on what matters mostcreating exceptional products that delight our customers.
• You will play a critical role in revolutionizing our development processes within the Product UX and Engineering (PXE) Organization at Qualtrics
• You will be working with leaders across the organization to drive adoption and otherwise influence the future of how the PXE organization works.

How Youll Find Success

As our Product Operations Leader you will play a key role in optimizing and scaling our product development processes helping to accelerate the delivery of impactful products that directly enhance customer and employee experiences.

Youll work closely with:

• product managers
• engineers and crossfunctional teams
• youll focus on operationalizing best practices
• driving alignment
• ensuring smooth across the product lifecycle.

How Youll Grow

• Team Development & LeadershipBuild and mentor a team of product operations professionals empowering them to take ownership of initiatives and contribute to the broader success of the product organization.Foster a collaborative resultsdriven culture within the product operations team ensuring that the team is aligned with company values and product goals.
• Leverage Qualtrics rich data platform to define track and measure key product performance metrics identifying trends and areas for improvement.
• Work with product analytics teams to transform data insights into actionable recommendations that guide product strategy and operational improvements.
• Provide visibility into product performance to key stakeholders enabling informed decisionmaking and rapid iteration.
• Enhance strategic thinking and decisionmaking capabilities through datadriven initiatives.
• Build a network with senior stakeholders and industry leaders expanding professional connections.
• Participate in highlevel strategic discussions influencing the companys overall direction.
• Contribute to setting companywide goals gaining a holistic understanding of business operations

Things Youll Do

• Product Operations Strategy & Leadership:Develop and lead the product operations strategy for Qualtrics ensuring alignment with our broader company mission and objectives.Optimize our product management processes from idea generation and roadmapping to prioritization and delivery while aligning all stakeholders around clear datadriven goals.Lead initiatives to scale and enhance our product operations across all product lines ensuring consistency and efficiency as we grow.
• CrossFunctional Collaboration & : Facilitate communication across departments to ensure alignment and clarity around goals timelines and deliverables.Collaborate with product managers to establish clear priorities timelines and success metrics for product initiatives.
• Process Optimization & Best Practices: Continuously improve product management processes focusing on efficiency and speed without compromising quality or customer impact.Implement and maintain scalable frameworks and tools that enhance workflow efficiency including sprint planning roadmapping and release management.Act as a process advocate ensuring that best practices are adhered to and that continuous improvement becomes part of the product development culture.
• Key Program Management: Lead and manage strategic product programs including Customer Advisory Boards (CABs) the Product Experience Program and the Product Preview Program ensuring these initiatives provide actionable insights and direct value to both our customers and internal teams.Facilitate regular CAB meetings and product preview sessions gathering feedback that informs product roadmaps enhances the customer experience and drives customer loyalty.Collaborate with customerfacing teams (e.g. Customer Success Sales and Marketing) to ensure these programs are integrated into product strategies and are aligned with broader business objectives.Monitor and report on the effectiveness and impact of these programs using customer feedback and program insights to drive continuous improvements and innovation in our products.

What Were Looking For On Your Resume

• 10 years of experience in product operations product management or a related operational role in a fastpaced technologydriven company.
• Strong experience with Agile methodologies product development frameworks and tools (JIRA Confluence Trello etc..
• Proven ability to streamline workflows remove bottlenecks and implement scalable processes across product teams.
• Strong analytical skills with experience using data to drive decisions and improve processes.
• Excellent communication skills with the ability to influence and align crossfunctional teams.
• Ability to thrive in a dynamic environment balancing multiple priorities while maintaining attention to detail.
• Strong project management skills with an emphasis on driving results and meeting deadlines.
• Experience in a SaaS or enterprise software environment particularly within the context of experience management or customer insights.
• Familiarity with Qualtrics products and platform is a plus or a deep understanding of customer experience and employee experience management.
• Experience scaling product operations in a highgrowth global organization.
• Advanced proficiency in product lifecycle management tools analytics platforms and reporting systems.

What You Should Know About This Team

• Leadership role overseeing all product functions including Product Management Engineering UX and Product Marketing.
• Leads a crossfunctional team (pod) to define product roadmaps set priorities and allocate investments for EX product initiatives.
• Integral part of the Product Unit (PU) leadership team jointly accountable for the portfolio of products at Qualtrics.
• High influence on both product and business strategy shaping the future direction of the EX offerings.
• Focused on enhancing digital interactions acknowledging the vast potential and challenges inherent in digital customer engagement

Our Teams Favorite Perks and Benefits

• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences values and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• $1800 USD Experience bonus to be used for an Experience of your choosing
• Competitive salary performance bonuses generous savings fund match.
• Quarterly Wellness Reimbursement can be used for activities including gym memberships spa massages workout equipment meditation apps and much more.
• Amazing QGroup Communities; MOSAIQ Green Team Qualtrics Pride Q&Able Qualtrics Salute and Womens Leadership Development which exist as places for support allyship and advocacy.