Office Admin Dispatcher
Office Admin Dispatcher
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Job Description
- Our general business hours are 6:00am 2:30pm Monday through Friday. This position is currently full time at 40 hours per week.
- Youre an effective communicator who provides memorable customer service. You pay close attention to details. If issues arise youre innovative and quick to resolve them. You appreciate being empowered to solve problems using your own discretion.
- Youre empathetic and sensitive to what makes your customers happy. You approach each unique customer with care and agility and feel a great sense of satisfaction in creating an exceptional experience.
- You have a proven work ethic and followthrough. Dependability you do what you say youre going to do. Bring your excellent work history as proof of your ability to commit to a company where you can stay and grow with us.
- You understand the magnitude of being the first experience with redbox Dumpsters to our clients. You represent redbox Dumpsters and make decisions as if you were the business owner. You understand that every phone interaction email and text matters.
- Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
- Dispatch receive requests triage work orders and communicate with driver/customers
- Phones/texts/email answer inquires take work orders process requests
- Routing software administration and compliance ensure accurate record keeping of client records job sites referral sources customer retention and receipt of Terms & Conditions
- Billing run weekly reports to audit charge card payments ensure accurate charges on invoices
- Followup marketing prospects Google reviews other items as assigned
- Inventory monitor office and field supplies to ensure team has the tools they need
- Tracking create and maintain equipment maintenance schedule and DOT compliance requirements for drivers
- Excellent phone etiquette commitment to Wow! our customers
- Technology knowledge of MS Office products and ability to quickly learn software applications
- Maintain professional and personable behavior at all times behave as if every experience will be reviewed on our Google Business page
- Independent and critical thinking related to logistics and customer experience
- Ability to handle details without dropping the ball
- Eye for accuracy in work orders and billing preparation
- High school degree or equivalent
- Legally able to work in the US
- Knowledge of Greater Lehigh Valley area for portion of the role dependent on dispatch logistics
- Customer servicerelated experience with references to validate
- Fluency in MS Office products
- Sales and/or marketing experience preferred
Medical Dental Vision Insurance
401(k) with company match
Life Insurance and Accidental Death & Dismemberment Insurance
Since winning Innovation of the Year at the 2007 International Waste Expo redbox Dumpsters has continued to set the new standard in the waste industry. Delivering two services to each jobsite with our oneofakind U.S. Patented Elite rolloff dumpster redbox Dumpsters and the franchise owners in each location continue to redefine the industry. It begins with the redbox Dumpsters Customer Care Standard which is as unique as the product and individuals that are behind every redbox Dumpsters location. This standard of care has been a defining difference when looking at the quality of service provided at every job site. There is a better way in the waste industry and that way is redbox Dumpsters. Discover the difference.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Redbox Dumpsters Corporate.
Employment Type
Full-Time
