Customer Feedback Investigations Officer
Customer Feedback Investigations Officer
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Job Description
Looking for your next opportunity Contribute your knowledge and skills to our team! This position requires an individual who can deliver quality interactions and outcomes to customers in all circumstances while exceling in an environment that demands a high level of multitasking to manage accurate record keeping and time sensitive administrative tasks. If you thrive on positively managing the customer experience and are motivated by solving customer issues this could be the role for you! Come on board with Busways as a Customer Feedback & Investigations Officer at our National Support Office in Pymble.
Our Environment & Benefits:
- Fitness Passport a great scheme allowing you and your family to access multiple pools and fitness facilities around Sydney and regional NSW all under one competitive membership fee.
- Employee Assistance Program by Telus Health giving you and your family access to an independent organisation that provides a broad range of personal support services.
- Office Lunch Club providing access to discounted meals at work with one free meal provided each week!
- Modern office environment including large communal kitchen and outdoor lunch space coffee machine free fruit and periodic company lunches.
- Free Staff shuttle available to Pymble from Central Coast or Blacktown locations available to eligible shift times.
- Career Progression the chance to fulfil higher duties or undertake additional roles.
- Employee Referral Programs the opportunity to earn a cash bonus for successfully referring qualified candidates for selected positions
- On site secure parking for employees
- Access to tax savings through novated leasing and salary packing providers that partner with Busways.
- You will receive full training and mentoring and the opportunity to gain a customer service qualification.
Busways customer commitment is to provide a service that makes customers feel safe welcome comfortable and impressed every time they travel with us. We believe that every single person in our team contributes in some way to the journey experience for our customers no matter how indirectly what you will do in this role will have some impact down the line to the customer.
Daytoday you will:
- Provide outstanding customer service to all customers both verbally and in writing
- Respond to complaints and enquiries both verbally and in writing
- Investigate complaints internally to ensure a resolution is achieved and communicated within in a timely manner
- Keep detailed and accurate records in company systems
What Were Looking for in the Successful Candidate:
- You are a great communicator who writes well and is warm and confident on the phone
- You are polite understanding patient and able to calm troubled waters
- You are positive and love working with people
- You are accurate and have high attention to detail
- You are a whizz at organisation to prioritise your day and selfmanage your time
- You are reliable consistent adaptable and take pride in your contribution
- You love working both independently and collaboratively to find solutions
- Developed keyboard and computer skills with a working knowledge of the MS Office suite and other popular computer systems
- You are a quick learner who learns from mistakes and seeks to do better every day
- The ability to work 8 hour shifts between 7am 6pm weekdays that can rotate based on operational needs
- Be an Australian Citizen Permanent Resident or have unrestricted working rights in Australia
- Hold a current Unrestricted Australian drivers licence issued by the relevant State
Apply now:
If you believe this is the perfect role for you please apply by submitting a resume and a cover letter that specifically addresses your suitability to the role Individual applications will be processed as soon as they are received. Applications can be submitted by clicking Apply Now
For any queries about the role please contact the recruitment team on the above email address or give us a call onor email us at
Busways is committed to being an Equal Opportunity Employer with a workforce that reflects the diversity of the communities we serve. We encourage applications from all individuals including Aboriginal and Torres Strait Islander peoples and those from diverse social cultural and gender backgrounds.
No agency applications please.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
