Catering Sales and Services Manager

The Marriott Orlando Downtown Hotel in Orlando FL is searching for anCatering Sales and Services Manager to join our team. Located in the Creative Village in downtown Orlando the hotel has 297 guest rooms with views of the downtown Orlando Skyline. This great fullservice Marriott Hotel has 15 meeting rooms with 15992 sq. ft. of space an onsite Starbucks Shade Bar and Grill Fitness Center and Outdoor Pool.

Job overview: To sell facilities services and staff of the Hotel in accordance with the facilities business/marketing plans in order to meet or exceed budgeted catering department revenue goals while establishing a strong tie with our customers working very closely with them and catering team to deliver excellent service on all of the banquet/catering functions

• Perform weekly telephone research professionally qualifying all local and regional outside catering sales calls. Appointments should be made where possible and specific information obtained prior to actual call.
• In a timely manner address all inquiries and handle accordingly. Negotiate and capture all feasible inquiry business. Make accurate and solid decisions on which inquires to book and which to turn down. Effectively and in the best interest of the hotel negotiate special menus and/or meeting room rental charges.
• Professionally greet and handle all walkin business.
• Secure rooming lists direct bill applications tax exempt forms VIP names VIP amenities and complimentary rooms in a timely manner for all incoming groups.
• Effectively complete all preconvention documents for processing and distribution to all appropriate departments.
• Conduct weekly Food and Beverage meeting and review all BEO information with Chef F&B Director Assistant F&B Director Banquet Manager/Captain Set up staff Bar Manager General Manager and Director of Sales and Marketing.
• Conduct site inspections in an efficient and professional manner.
• In a timely manner followup on any and all leads from either Sales Managers or Director of Sales and Marketing.
• Make outside calls to detail or close business when necessary. This will provide a personal touch with new clients and make existing clients feel more valuable.
• Meet whenever necessary or requested with clients to solidify details of upcoming meetings.
• Efficiently organize and execute hotel and/or corporate related functions to a successful conclusion.
• Cultivate and maintain an ongoing rapport with equipment distributors exposition companies food purveyors and special events companies.
• Contribute and work as a team player in all facets of this position.
• Conduct hotel tours and entertain qualified potential clients in accordance with the Company and property policies.
• Correspond with potential customers providing any requested information concerning bids proposals confirmation of bookings thank you letters follow up letters etc. In conjunction with other office personnel maintain accurate and up to date records of all sales department functions and transactions.
• Submit required monthly/quarterly/annual reports to the Director of Sales & Marketing General Manager and designated personnel.
• Local community involvement as it benefits the hotel via approved memberships in organizations.
• Perform other services and duties as requested by the Director of Sales & Marketing or General Manager. Sales managers may be called on to host functions and participate in or conduct sales blitzes travel and work extended hours to achieve departmental goals.
• Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints ensuring guest satisfaction.
• Solicit negotiate and book new and repeat business through various efforts (outside sales calls telemarketing mailings referrals property tours networking tradeshows national sales office etc.; to maximize catering revenue to meet/exceed team group room and catering pace goals and individual sales goal.

Experience

• Two to four years of hotel Catering Sales experience
• Prior Wedding Sales and Event Servicing Experience Preferred
• Present a clean pleasant professional image to project a positive polished appearance to potential guests and clients.

The Marriott Orlando Downtown Hotel is an Equal Opportunity Employer