DescriptionLoyalty Ambassador
- Beautiful location on the Elizabeth Quay waterfront
- Training and Career Development opportunities within an international brand
- Discounts on hotel rooms and food and beverage within Marriott
- Discounts on retail venues around the location
- Recognition and wellbeing programs
- Marriott Life with the Works Paid Birthday Leave Sabbatical Leave and Parental Leave
- Free Employee Meals
About the Role
Duties
- Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g. Restaurant & Bar Front Desk Business Center Lounge etc..
- Respond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather summarize and provide local area knowledge to inform guests about the property and the surrounding area amenities including special events and local activities.
- Contact appropriate individual or department (e.g. Bellperson Housekeeping Food & Beverage Server) as necessary to resolve guest call request or problem.
Skills & Experience
- Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
- Im Alert Food Safety Certification (from City of Perth)
- Experience working in customer service role preferable
- Passion for customer service
- Unrestricted working rights for Australia
Only shortlisted candidates will be contacted to go through our selection process.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.