Customer Experience Representative- Santa Barbara Airport
Customer Experience Representative- Santa Barbara Airport
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Enterprise National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR) at the our Santa Barbara Airport branch! The CXR provides a superior friendly and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.
**Branch location: 500 James Fowler Rd. Santa Barbara CA 93117**
** Must have open availability. Apart from religious observances must be available to work 40 hours/week have a flexible schedule and able to work days nights weekends and holidays**
**This position pays Up to $23.00/hour $20/hour plus potential $3.00 per hour in bonuses) and benefits**
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car teams that are committed to quality innovation customer satisfaction and employee development.
We are a multibilliondollar industry leader that is rapidly expanding and growing. At National and Alamo exciting careers and opportunities are made possible because how far you go is really up to you. Its a fastpaced people oriented business that offers incredible earning potential and performancebased promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this success will follow for both our company and our employees.
Responsibilities
- Use company approved sales and service techniques when determining customer needs
- Offer optional products to meet customer wants and needs.
- Prepare all rental and return documents accurately and completely.
- Qualify each customer using our company rental requirement guidelines.
- Providecustomers assistance with directions maps local area information appropriate service information etc.
- Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
- Ensure that the return date and time on the rental agreement is accurate.
- Review all charges at the time of vehicle return.
- Prepare the Rental Agreement Folder with all required information.
- Answer the phones to assist customers in afriendly helpful and prompt manner.
- Assist customers by effectively resolving all customer service issues.
- Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- This position requires a valid unrestricted California drivers license
- Must have an High school Diploma/GED equivalent
- Must have a minimum of 1 year of sales experience or customer service experience
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observations must have open availability and able to work 40/hrs a week including days evenings weekends and holidays.
We will consider qualified applicants with criminal histories as required by and consistent with applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
