REQUIRED SKILLS/ABILITIES:- TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVE AN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED)
In addition to the basic qualifications of the SA3 labor category the successful candidate will have the following skills/capabilities:Wellrounded administrator with strong problem solving skills and expertise in several of the following (in priority order):Virtualization products (e.g. VMWare)Networking skillsLinux OS andWindows OS.
Fifteen 15 years experience as a SA in programs and contracts of similar scope type and complexity is required. Bachelors degree in a technical discipline from an accredited college or university is required. Five 5 years of additional SA experience may be substituted for a bachelors degree.
Provide support for implementation troubleshooting and maintenance of IT systems
Manage the daily activities of configuration and operation of IT systems
Provide Tier 1 (Help Desk) problem identification diagnosis and resolution of problems
Provide assistance to users in accessing and using IT systems
Provide support to IT systems including daytoday operations monitoring and problem resolution for all of the client/server/storage/network devices mobile devices etc.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification diagnosis and resolution of problems
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization and perform system capacity analysis and planning
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Provide indepth experience in troubleshooting IT systems
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software troubleshoot maintain integrity of and configure network components along with implementing operating systems enhancements to improve reliability and performance
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Support the design of systems mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware applications and software integration