VP Infrastructure Provider Governance Lead
VP Infrastructure Provider Governance Lead
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Job Description
Title:
VP Infrastructure Provider Governance LeadCompany:
Everest Global Services Inc.Job Category:
TechnologyJob Description:
About Everest:
Everest is a leading global reinsurance and insurance provider operating for nearly 50 years through subsidiaries in the Europe Bermuda Canada Singapore US Latin America and other territories. Our strengths include extensive product and distribution capabilities a strong balance sheet and an innovative culture. Throughout our history Everest has maintained its discipline and focuses on creating longterm value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people.
About the Role:
The Provider Governance Lead for the strategic global IT Managed Services Agreement is responsible for overseeing and ensuring compliance performance and strategic alignment of the IT managed service provider (MSP) with the organizations objectives. This role involves monitoring service delivery managing contractual obligations mitigating risks and driving continuous service improvements to optimize IT operations and business outcomes. To be considered for this role the candidate will need to be a proven thought leader across all dimensions of Provider Governance and be able to demonstrate a proven history of leading similar efforts based on the size scope and complexity of Everests business and technology needs.
Key Responsibilities:
Governance & Compliance:
- Establish and enforce governance frameworks policies and procedures for the IT managed services contract.
- Ensure adherence to contractual service levels key performance indicators (CSLs and KPIs) and operational standards.
- Conduct regular audits and compliance checks to maintain regulatory and organizational alignment.
Service Performance & Quality Assurance:
- Monitor service provider performance against agreed SLAs and take proactive measures to address gaps.
- Facilitate service reviews reporting and performance dashboards to track trends and improvements.
- Lead issue resolution processes ensuring effective escalation and remediation of service delivery issues.
Risk Management & Continuous Improvement:
- Identify and mitigate risks associated with IT managed services including security operational and financial risks.
- Develop and drive continuous improvement initiatives to enhance efficiency reduce costs and improve service quality.
- Stay updated on industry best practices and emerging technologies to enhance governance frameworks.
Stakeholder Engagement & Relationship Management:
- Act as the primary liaison between the organization and the MSP ensuring alignment of business and IT strategies.
- Collaborate with internal teams to understand business needs and translate them into service expectations.
- Manage contract negotiations renewals and modifications in collaboration with procurement and legal teams.
Financial & Contract Management:
- Monitor and manage financial performance of the managed services contract ensuring costeffectiveness.
- Track contract deliverables ensuring timely of obligations and financial settlements.
- Work closely with finance and procurement teams to optimize contract value and budget utilization.
Qualifications & Experience:
- Bachelors degree in IT Business Administration or a related field; Masters degree preferred.
- 7 years of experience in IT governance vendor management or service delivery in an outsourced IT environment.
- Strong understanding of IT service management (ITSM) ITIL frameworks and contract management principles.
- Experience managing largescale IT outsourcing contracts and driving performance improvements.
- Excellent analytical negotiation and stakeholder management skills.
- Strong leadership and communication abilities with a proactive and problemsolving mindset.
- Excellent communication skills both written and verbal with the ability to effectively collaborate with technical and nontechnical stakeholders.
- Ability to develop productive relationships across peers related functions including the IT VMO Legal Audit and Compliance functions in the organization and across Provider leadership.
- Proven skills focused on influencing and leveraging partnerships.
Preferred Certifications:
- ITIL (Foundation/Intermediate/Expert)
- COBIT (Governance Framework)
- PMP or PRINCE2 (Project Management)
- ISO 20000/27001 (IT Service & Security Management)
What if I dont meet every requirement At Everest we are dedicated to building an inclusive and authentic workplace. So if you are excited about this role but your past experience doesnt align perfectly with every element in the job description we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.
Our Culture
At Everest our purpose is to provide the world with protection. We help clients and businesses thrive fuel global economies and create sustainable value for our colleagues shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Clickhereto learn more about our culture.
- Our Valuesare the guiding principles that inform our decisions actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. . Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
- Our Colleague Behaviorsdefine how we operate and interact with each other no matter our location level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.
All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues and the global communities we serve.
Type:
RegularTime Type:
Full timePrimary Location:
Warren NJAdditional Locations:
Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion or creed sex (including pregnancy) sexual orientation gender identity or expression national origin or ancestry citizenship genetics physical or mental disability age marital status civil union status family or parental status veteran status or any other characteristic protected by law. As part of this commitment Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Everest Benefits at
Required Experience:
Exec
Employment Type
Full-Time
