Identity and Access Management Analyst
Identity and Access Management Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 75000 - 95000
1 Vacancy
Job Description
This position is a 100 remote work arrangement consistent with System Office policy. UNC Chapel Hill employees are generally required to reside in North Carolina within a reasonable commuting distance of their assigned duty station. The Identity and Access Management IAM Analyst provides tier 2 operational and engineering support for enterprise identity technology and functions at UNC Chapel Hill. Responsibilities include responding and resolving missioncritical issues which have the potential to seriously impact the University. Systems in scope include Single SignOn Multifactor authentication Group Management and all other identityrelated process and infrastructure. This position will be the first line of support within the Identity engineering team. The position will triage and ensure resolution of all incoming issues and engaging tier 3 and engineering for the most complex problems. The position directly interacts with UNC staff faculty and students as needed. This position plans and carries out testing of these missioncritical security systems. Testing responsibilities include planning the testing cycles writing test plans creating test accounts communicating independently with participating test groups (e.g. user acceptance testers security testers accessibility testers etc. and ensuring all testers complete their testing in a timely fashion. This position creates and maintains enduser documentation for online help and creates and maintains documentation for internal troubleshooting. The position works closely with tier 3 engineering to identify process and efficiency improvements for unit operations and enduser experience.
Required Qualifications Competencies And Experience
Experience administrating groups management systems such as Grouper AD/Azure/EntraID etc. Experience administrating SSO systems such as Shibboleth AD/Azure/EntraID etc. Experience administrating MFA systems such as Duo AD/Azure/EntraID etc. Proven ability to write and execute software and system test plans. Experience with a ticketing system such as TeamDynamix Remedy ServiceNow etc. Proven customer service experience.
Preferred Qualifications Competencies And Experience
Experience with Internet2 Trusted Access Platform solutions is preferred. Experience at R1 research institutions is preferred. Experience with UNIX commandline and shell scripting is preferred. Experience with LDAP administration is preferred. Experience with Duo MFA administration is preferred.
Required Experience:
Staff IC
Employment Type
Full Time
