drjobs Customer Service Representative

Customer Service Representative

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1 Vacancy
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Job Location drjobs

Benton Harbor, MI - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Diamond Factory Service is currently seeking candidates for a Customer Service Representative position in our call center. The CSR position is a very important role within the company. It is often the first exposure the customer has to anyone within the company. Customers can be gained or lost based on the treatment they receive when they call us.

Are you someone who takes pride in the way you handle customers Do you find it easy to turn an upset customer into a happy customer Do you enjoy working in a friendly and casual environment If yes this is the job for you!

Job duties include:
Answering inbound calls from customers manufacturers and dealers who need to schedule service for their appliances.
Making outbound calls to schedule service.
Resolve customer issues and answer questions related to service and repair.
Accurately update information within the system.
Other duties as assigned.

Candidates must have the following qualifications:
Call center experience (preferred)
Previous customer service experience
Excellent computer skills
Articulate and detail oriented
Must be able to work between 8:00 AM and 5:00 PM MonFri

Please note: Salary is commensurate with experience. The salaries estimated by Indeed are not accurate for this position.



As an appliance repair technician youll work with anything from dishwashers to microwaves to dryers. In other words youll need to be fairly knowledgeable about large appliances portable appliances mechanical work as well as electrical work.

Youll deal with more than just appliances though as a repair technician youll have to deal with people too.

Appliance repair technicians must also have skills in high mechanical aptitude have impeccable written and verbal communication skills work adeptly with repair tools be okay with lifting heavy machinery and of course be incredibly skilled in troubleshooting problems.

Are you prepared to start your journey toward becoming an appliance technician

If so look through our open positions using the filters above!


This business is independently owned and operated. Your application will go directly to the independent business and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location and not to the United Appliance Servicers Association.


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

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