Bilingual Member Service Representative Spanish
Bilingual Member Service Representative Spanish
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Job Description
Why Keystone Advisors It is all about learning and growing.
Our member service representative role may be a new career for you. Theres a lot to learn but the journey is mapped out and Keystone Advisors is willing to invest in you! Our training program includes all training materials class discussions handson training and instructorled guidance will help you to support our membership independently. We also pay for all licensing costs and do expect you to get licensed within 2 weeks of hire!
The Opportunity
We are currently seeking dedicated professionals to work in our Houston office for insurance customer service and sales opportunities. Work schedules will vary and may include some weekends during the busy season. We have new training classes starting every month.
Our member service representatives work within defined guidelines and framework to provide customer service sales and retention activities for various health insurance product lines. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls email etc. to provide adequate coverage and advice to help ensure members receive the best health coverage offering.
What youll do:
- Facilitate the member experience by answering inbound phone calls emails and/or other contacts from members.
- Apply developing knowledge of health insurance to assist members with quotes binding new business and post enrollment information.
- Identify evaluate and understand member needs and consistently provide complete and accurate advice and solutions including products and services.
- Provide detailed issue diagnosis while minimizing transfers escalations and call backs.
- Use the tools and resources available to support members with some assistance.
- Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
Requirements:
- High School Diploma or GED equivalent
- Ability to communicate clearly and professionally with members by phone and email to process information related to insurance products.
- Successfully acquire Health & Life license and state registrations within 2weeks of hire.
- Intermediate to Advanced proficiency Bilingual in Spanish
- 1 year of customer contact experience in a needsbased sales environment
- Prior experience in a fastpaced contact center environment
- 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone email and/or face to face
Benefits:
Medical Dental Vision benefits
100 sponsored fitness benefit
Paid holidays and PTO accrual
Required Experience:
Unclear Seniority
Employment Type
Full-Time
