Job Description Summary

The Field Service Engineer 3 is a technical expert on at least one modality and may be proficient in multiple modalities. Acts as the primary GEHC Services face to the customer. Responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition turn ideas into worldchanging realities and join an organization where every voice makes a difference and every difference builds a healthier world.

Job Description

This role would be supporting the San Jose or San Francisco/South Bay supporting second shift hours would be 12 PM PT to 9 PM PT Monday to Friday. We are looking for candidates with experience working with Computed Tomography (CT) Positron Emission Tomography (PET) or Magnetic Resonance (MR). We have two positions open for these locations.

Responsibilities:

• Perform advanced troubleshooting and repair on assigned equipment.

• May also perform installation validation and maintenance on assigned equipment.

• Lead instruct and assist less experienced Field Engineers and provide coaching and feedback to team members.

• Lead communications with customers and serve as escalation point for customerrelated concerns including installs.

• Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.

• Lead and communicate HQ and Zone or Arealevel initiatives.

• Colead regular team or modality meetings as required.

• Partner with the customer and recommend valueadded services that will help the customer run their business more efficiently.

• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner ordering repair parts and managing cycle times.

• Utilize the GEHC escalation process as needed and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

• Effectively communicate and partner with teammates and colleagues.

• Serve as a member of the account community for key accounts. Effectively engage commercial counterparts identify potential sales leads participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

• Embody the belief that Customers determine our success by focusing on customer needs and satisfaction while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

• Keep up to date with competitor information and market trends.

• Demonstrate strong commercial acumen. Serve as a key member and leader of the account community for assigned accounts.

• Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth.

• Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies.

• May include application training of clinical or scientific staff on designated equipment.

Qualifications:

• Associates or bachelors degree in electrical engineering Biomedical Engineering Mechanical Engineering or related field and 4 years of experience servicing electrical equipment.

• OR equivalent military education and 4 years of experience servicing electrical equipment.

• OR High School Diploma/GED and 8 years of experience servicing electrical equipment.

• Experience interfacing with both internal team members and external customers as part of a solutionbased service process.

• Experience diagnosing and repairing mechanical electromechanical and/or electronic equipment.

• Experience troubleshooting and responding to customer concerns.

• Experience with Web applications as well as Microsoft suite of products.

• The successful applicant must comply with GEHCs standard background check including a postoffer drug test.

• In addition during employment the employee must comply with all customer access policies including but not limited to obtaining and/or providing proof of required immunizations and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements:

• Candidate must be able to lift carry push and pull up to 35 lbs. unassisted and frequently bend stoop twist climb crouch/squat kneel/crawl sit and stand for long periods of time. Candidate must also be able to reach at above and below shoulder level flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color close vision distance vision peripheral vision and depth perception.

• Must have and maintain a valid Drivers License.

• Willingness to be available after hours or work a rotating OnCall schedule including weekends for critical issues and coverage as necessary.

QualitySpecific Goals:

• Aware of and comply with the GEHC Quality Manual Quality Management System Quality Management Policy Quality Goals and applicable laws and regulations as they apply to this job type/position.

• Meet Health and Human Services Environment Health and Safety and/or all other applicable regulatory requirements.

• Complete all planned Quality EHS & Compliance.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into worldchanging realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.

The range listed in the paragraph below is a national range which may be different by site. This position will be located in San Ramon CA. For this specific location the pay range is $134400 $201600. Second shift role does have an additional 10 pay differential in addition to the pay listed.

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For U.S. based positions only the pay range for this position is $109200.00$163800.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills qualifications experience and location. In addition this position may also be eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package including not but limited to medical dental vision paid time off a 401(k) plan with employee and company contribution opportunities life disability and accident insurance and tuition reimbursement.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.