Experienced Automotive Service BDC Representative
Experienced Automotive Service BDC Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the position
The Service BDC Representative at BMW of Brooklyn is responsible for proactively reaching out to service customers to set appointments and fill the service schedule. This position focuses on customer engagement ensuring highquality service consultations and achieving productivebased commissions.
Responsibilities
- Data mines teleservice lists and makes outbound phone calls/texts to service customers.
- Informs service customers on their needed services and schedules their next appointment.
- Answers and routes calls takes messages and transfers to voicemail providing customer service to callers.
- Provides exceptional customer service assistance to our service customers.
- Makes followup calls and confirmation calls.
- Understands customers individual emergencies and accommodates different customer situations efficiently.
- Coordinates transportation for clients and checks vehicle history.
- Understands warranty guidelineslooking up labor quotes and times.
- Follows attendance and punctuality standards and adheres to timekeeping standards.
- Maintains a professional appearance and the professional appearance of the assigned work area.
- Attends pertinent training and company meetings as required.
Requirements
- Heavy focus on customer service and communication skills.
- Ability to make outbound calls and engage with customers effectively.
- Strong organizational skills and attention to detail for data entry.
- Ability to understand and accommodate customer emergencies and needs.
Nicetohaves
- Experience in a customer service role preferably in the automotive industry.
- Familiarity with service appointment scheduling tool (Xtime) and customer relationship management systems.
- Selfmotivated goal oriented.
- Ability to multitask through various applications and websites when schedulingan appointment.
We offer:
- Medical
- Dental
- Vision
- Life Insurance
- 401k Plan/match
- Gym on site
Required Experience:
Senior IC
Employment Type
Full-Time
