Customer Care Coordinator
Customer Care Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Us:
London Square is a leading residential and mixeduse developer and Aldarowned company delivering communities in wellconnected locations across Greater London. Since it was established in 2010 the awardwinning company has delivered nearly 5000 homes through a mix of prime midmarket and homes of all tenures including affordable homes through its independent provider Square Roots. Aldar and London Square are committed to creating worldclass developments anchored in high quality design sustainability and customer service excellence.
About the Role & Team
London Square require a proactive and committed Customer Care Coordinator to join our Customer Care team. London Square is an awardwinning Developer who provides exceptional Customer Service ensuring clear and concise communication with our customers from the point of legal completion throughout the 24month Defects Liability Period and beyond. Our Coordinators are an integral part of delivering an exceptional experience for our customers. We require someone to help us deliver on our commitments along with maintaining a strong and lasting relationships with our customers.
The role will be office based working in our Head OfficeinUxbridge.
Key Responsibilities:
- Being the first point of contact for our customers and clients via telephone Email or Defects Portal.
- Coordinate resolution of defects with both internal and external teams.
- Arrange and coordinate EOD of defect inspections and close out appointments.
- Keep customers informed on the status of their defects both within and outside of the warranty period maintaining clear and concise communication.
- Helping our Customer Care Managers book works and keep track of our Operatives Calendars.
- Ensure our contractors are performing within the set KPIs by chasing updates and closing out completed jobs on our defects reporting portal.
- Issue reports Purchase Orders and ContraCharges.
Key Skills & Experience:
- Experience of working for a Developer in a similar role would be ideal.
- Must have empathy and an ability to stay calm in challenging situations.
- Must be able to manage tasks by priority and stay organised.
- Must be able to communicate in a clear and concise manner.
- Must be able to recognise when an escalation is required.
- Competent in Microsoft Excel PowerPoint and Word. (experience in using Clixifix would be beneficial).
- Understanding of NHBC & NHQB Preferred
Whats in it for you
Ensuring you have a worklife balance and stay healthy and happy is important to London Square. We offer the following core benefits.
- Competitive compensation package.
- Group Pension Scheme and Life Insurance.
- 25 Days holiday plus bank holidays including a holiday trading scheme and long service days
In addition to these core benefits we offer other benefits which may result in tax or money savings. Some of these include:
- Bupa Dental Cover
- Bupa Employee Assistance
- Virtual GP Service
- Salary sacrifice scheme for electric vehicles
- Cycle to Work
- Gym Membership corporate discounts
- Health Cash Plan
- Perkpal (shopping discounts)
- Tech Scheme
- Payroll Giving
Our Commitment
London Square is a fresh exciting and rewarding place to work and our success is based on the quality of our people. It is an exciting time to join London Square. If you think you have what it takes to be a part of our dynamic team click on the link to apply.
London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please email.
At London Square we believe that a diverse and inclusive workforce leads to better innovation productivity and overall success. We are committed to creating a welcoming and inclusive environment for all employees regardless of their background or identity to develop and promote a diverse culture that reflects the communities we serve.
You must be eligible to work in the UK to apply for this vacancy. London Square are not able to offer Visa sponsorship.
As part of our commitment to personal data privacy we want to share how we will use your application data. This data will be held in our system to process your application to this role and to consider you for any future opportunities which match your experience. For further information please review our privacy policy Privacy Policy & Cookies London Square.
Required Experience:
Manager
Employment Type
Full-Time
