Level 2 Support Engineer
Level 2 Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
FeatherShark is looking for a Stellar Level 2 Service Desk Technician to join our fastgrowing team!
Are you someone who loves to learn and is excited about your career in technology Are you optimistic and enthusiastic and would love to be part of a winning team If so then FeatherShark would like to talk to you.
We are looking for a highly motivated Level 2 Service Desk Technician who is passionate about technology enjoys problemsolving and is committed to delivering outstanding customer service. This role is pivotal in managing escalated service requests including troubleshooting advanced hardware and software issues network problem resolution and guiding clients in the optimal use of their IT systems.
About the Company
FeatherShark is a Managed IT Services provider focusing on serving Fire and EMS Agencies in the Midwest. We help our clients unlock the power of technology so they can do their best work.
Why do we need this position
Were growing fast and our frontline service team needs a strong technician to escalate more complex issues to. This position is inperson at our Chesterfield MO office.
Things youll do in this role:
- Provide escalated remote support to customers via phone and email in a timely manner.
- Troubleshoot and resolve advanced technical issues on computers networks and software.
- Answer questions and provide training for customers.
- Travel to client locations to resolve issues and install equipment.
- Provide Wowcustomer service ensuring escalated issues are resolved promptly and accurately.
- Help develop frontline support procedures and documentation to make sure that service requests are resolved quickly and accurately.
- Be part of a stellar team and collaborate with teammates to ensure that we are providing great customer service.
- Train and build your skills.
To qualify for consideration you must:
- Have excellent written and verbal communication skills and communicate in plain English to clients.
- Be able to develop rapport and build relationships with clients.
- Have advanced skills in problemsolving and critical thinking.
- Be tenacious in providing great customer service.
- Have strong planning and organizational skills.
- Be able to accomplish amazing amounts of important work.
- Have a strong working knowledge of Windows and Mac computers.
- Understand TCP/IP DNS DHCP and wireless networking technologies. Bonus points for network certifications.
- Familiar with server technology and virtualization.
- Be skilled with Google and Microsoft Office applications.
Qualifications:
- 4year bachelors degree or equivalent experience
- A minimum of 23 years of experience in a technical support role. Experience at a service desk is a plus.
Benefits:
- Competitive salary commensurate with experience
- Eligible for overtime.
- Support for ongoing certifications and training
- 7 paid company holidays plus an additional 15 days paid time off for your personal sick and planned outofoffice time
- Medical dental and vision insurance coverage available. The company pays up to 90 of employees and 50 of families premiums depending on the type of health insurance plan you elect
- Automatic enrollment in companypaid life insurance shortterm disability and longterm disability
- 401K plan available with company match
Employment Type
Full-Time
