Per Diem IT Desktop Technician
Per Diem IT Desktop Technician
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Job Description
Job Details
Description
At Bristol Health we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients residents and families. We are committed to provide compassionate quality care at all times and to uphold our values of Communication Accountability Respect and Empathy (C.A.R.E.. We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID19 pandemic. Use your expertise compassion and kindness to transform the patient experience. Make a difference. Make Bristol Hospital and Health Care your choice.
Job Summary:
In this Desktop Technician perdiem role you will support our end user computer desktops laptops thin clients printers and other IT related hardware in a Healthcare environment. The right candidate for this position will have the knowledge and experience to work on and troubleshoot Windows desktops/laptops printers Cisco VoIP phones nursing mobile carts conference room systems etc.. The Desktop technician will work closely with our IT Help Desk and all members and levels of Healthcare staff and the IT department including Doctors Nurses and patient care staff along with general Office staff and Support personnel. This is a dynamic position that touches all of Bristol Healths computer systems and hardware. Most work will be done independently. This person will troubleshoot computer problems in person remotely by using computer remoting tools by telephone or via email in a timely and professional fashion providing all aspects of enduser I.T. support where needed. The candidate must be willing to be oncall for IT support on a rotating basis.
Essential Job Functions and Responsibilities:
- Solid understanding of Windows 10Windows 11 in a domain environment.
- Windows laptop and desktop troubleshooting and resolution.
- Knowledge of multifunction printers and skills to troubleshoot a variety of printer issues
- Work independently and have the ability to escalate issues when needed
- Experience with a variety of IT related computer hardware like Fujitsu document scanners handheld label printers Honeywell point of care scanners HP thin clients etc.
- Write technical documents and share knowledge with staff
- Perform onsite analysis diagnosis and resolution of complex desktop problems for end users and recommend and implement corrective solutions including offsite repair for remote users as needed.
- Install configure test maintain monitor and troubleshoot enduser workstations and related hardware and software in order to deliver required desktop service levels.
- Experience with IT Help Desk assisting users and troubleshooting hardware and software issues preferred.
- Basic understanding of unlocking users and changing passwords in Active Directory
- Collaborate with network Engineers to ensure efficient operation of the BH Healths network server and desktop environment. Includes virtual and wireless environments.
- Where required administer and resolve issues with associated enduser workstation networking software products.
- Receive and respond to incoming calls pages and/or emails regarding computer problems.
- Respond to and perform moves adds and changes (MAC) requests for all IT hardware.
- Monitoring desktop and laptop performance and provide performance statistics when needed.
- Assist in preparing maintaining and upholding procedures for logging reporting and statistically monitoring desktop operations.
- Maintain an inventory of all IT computer hardware including desktop PCs laptops thin clients monitors keyboards webcams hard drives and other IT components and equipment.
- Accurately document instances of desktop equipment or component failure repair installation and removal.
- When necessary liaise with thirdparty support and PC equipment vendors.
- Assist vendors and healthcare providers to install maintain and troubleshoot Healthcare related computer equipment.
- Assist in the setup and troubleshooting of smartphones (iPhones and Androids) as well as handheld mobile units and peripheral scanning devices.
- May be asked to cover the I.T. Help Desk on rare occasions if staff members are unavailable.
- Good communication and organizational skills needed as well as exceptional customer service skills
Qualifications
Educational / Minimum Requirements:
Must have a minimum of an I.T. Technical Certificate/Diploma or High School Diploma. An Associates degree or higher in computer science or related field is preferred.
3 years of experience as a desktop technician Help Desk technician or related computer support field is preferred.
Must be willing and able to be oncall for IT support on an approximate 8 week rotating basis.
Additional Preferred Requirements
A Certification preferred
Network Certification preferred
Google IT Support certification preferred
CompTIA A preferred
Bristol Hospital Mandated Educational Requirements:
General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by the Hospital.
Physical Requirements:
Ability to lift up to 30 lbs (ie Printers monitors computers and associated computer equipment). Sitting standing stooping reaching bending throughout the work day. Keyboarding use of hands (fine and gross motor skills).
Work Environment:
Office settings.
Cognitive Requirements:
Analytical problem solving multitasking maintaining focus processing written/verbal instructions.
Required Experience:
IC
Employment Type
Grant
