UC Implementation Engineer Tier 2

Continuant is a Managed Services Provider and Systems Integrator delivering multiOEM legacy support and worldclass Unified Communications and Audio Video solutions. With business transactions 24/7 companies cant afford to miss opportunities because of connection issues. Continuant helps hospitals universities government organizations manufacturers and other technologically diverse companies stay connected by providing communication and collaboration technology. Our wide range of products and services give our customers confidence that they can rely on their technology and make the most of every opportunity.

The Cisco Implementation Engineer is responsible for the design and implementation of the Cisco Unified Communications systems across a large customer infrastructure. This role will ensure the reliability performance and security of the voice communication infrastructure. The successful candidate will work closely with Sale teams vendors and Customer endusers to provide highquality voice communication solutions that enhance the operational efficiency and delivery within the organization.

Job Duties:

• Design deploy and manage Cisco Unified Communications solutions including Cisco Call Manager Unity Connection and related voice infrastructure.
• Develop and implement voice system architecture that meets the needs of small large or multisite deployments.
• Ensure all voice communication solutions are scalable reliable and secure.
• Work closely with customers network engineers system administrators and security teams to ensure the voice systems are integrated and aligned with overall customer infrastructure.
• Collaborate with vendors and service providers to manage service agreements upgrades and technical support.
• Communicate voice system updates changes and best practices to stakeholders across the deployment team (PMO Installers Customer Engineers.
• Lead or participate in voicerelated projects ensuring they are completed on time within scope and within budget.
• Develop project plans to support PMO including timelines and risk management strategies.
• Regularly report project progress to management and stakeholders.

Qualifications:

• Bachelors degree in information technology Telecommunications or a related field. Equivalent work experience may be considered.
• 5 years of experience in voice engineering with a focus on Cisco Unified Communications systems.
• CCIE Voice and UCCX highly preferred.
• Proven experience in managing largescale multisite voice communication systems.
• Indepth knowledge of Cisco Unified Communications Manager (CUCM) Unity Connection and other Cisco voice products.
• Strong troubleshooting skills with a focus on root cause analysis and problem resolution.
• Excellent communication and interpersonal skills with the ability to work effectively with both technical and nontechnical stakeholders.
• Project management skills with the ability to manage multiple priorities and deadlines.

Preferred Qualifications:

• Experience with voice gateways session border controllers (SBCs) and SIP trucking.
• Familiarity with network protocols QoS and voicerelated security practices.

Benefits:

• Medical $0 premium! Dental Vision Benefits
• Fitness Fund Reimbursement Program for gym memberships and massages
• Matching 401(K) Program
• Generous PTO program; Paid Holidays
• Gym Massage Therapist Pickle Ball Court Chiropractor and Naturopath Onsite
• Commuting benefits for in office positions
• Annual Portfolio Bonus

Continuant takes pride in having a dynamic diverse workforce. We are an Equal Opportunity Employer. Drug test and criminal background check are required at the time of employment. Continuant is a Drug Free Work Environment. Any candidate that tests positive for or ANY controlled substance and/or alcohol during a preemployment drug/alcohol screening will not be eligible for hire.