Manager Data Center
Manager Data Center
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Job Description
ROLE
The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s). They act as the single point of contact for siterelated matters and drive operational excellence by applying the four strategic pillars of Service Excellence Infrastructure Excellence Sustainability and Governance Risk & Compliance.
RESPONSIBILITIES Operations & Compliance- Manage the data center to ensure operational reliability capacity management and customer service performance.
- Ensure the data center operates in compliance with Health & Safety requirements including supplier permits and site inductions.
- Implement and maintain site governance in line with SOC ISO and other relevant standards.
- Oversee the operation and optimization of monitoring and metering systems to ensure energyefficient data center operation.
- Lead develop and support a team of site engineers and technicians.
- Foster a culture of safety quality and service excellence.
- Ensure appropriate resource planning and team utilization to meet business needs.
- Maintain a risk register for all assets onsite.
- Ensure the site meets customer SLAs and contract obligations.
- Oversee incident management and drive continuous improvement to minimize service disruptions.
- Collaborate with teams across Property Operations Service Planning and Customer Success.
- Manage site access and support customer visits tours and audits as required.
- Manage and monitor the site budget ensuring costeffective operations.
- Approve customer capacity requests for power space and cooling.
- Develop and maintain a MultiYear Site Plan including asset replacement and upgrade plans.
- 510 years of experience working in missioncritical mechanical & electrical environments ideally within IT/Telecom or similar.
- 3 years of experience managing a team of direct and indirect reports.
- Proven experience in technical facilities management and maintenance governance.
- Familiarity with data center infrastructure and industry standards.
- Experience with maintenance management systems (Excelbased or corporate bespoke).
- ITIL and/or ServiceNow experience is advantageous.
- Strong leadership and communication skills.
- Fluent in English (written and verbal).
Commitment & Drive Demonstrates strong motivation and willingness to go the extra mile.
Adaptability Open to change and accepting of new responsibilities.
ProblemSolving Capable of breaking down complex problems and identifying solutions.
People Management Defines roles clearly motivates teams and provides strong leadership.
CustomerCentric Approach Works across the business to ensure customer satisfaction and operational excellence.
Required Experience:
Manager
Employment Type
Full-Time
