Manager - Collection Strategy
Manager - Collection Strategy
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Job Description
Manager Zonal Collection Strategy
Godrej Properties Limited(GPL)
Gurugram Haryana India
Job Title:Manager Zonal Collection Strategy
Job Type:Permanent Fulltime
Function:Marketing
Business:Godrej Properties Limited
Location:Mumbai Maharashtra India
About Godrej Industries Group (GIG)
At the Godrej Industries Group we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products real estate agriculture financial services and chemicals industries.
Godrej Properties Limited (GPL)
Godrej Properties brings the Godrej Group philosophy of innovation sustainability and excellence to the real estate industry. Each Godrej Properties development combines the over 125year legacy of excellence and trust with a commitment to cuttingedge design technology and sustainability.
About the role
As a Manager Zonal Collection Strategy youll lead the charge in optimising and executing collection strategies across diverse regions. Your role will involve crafting efficient processes ensuring seamless coordination with stakeholders and driving performance to meet ambitious financial targets. With a focus on continuous improvement youll play a pivotal role in shaping strategic initiatives and ensuring smooth operations across the North Zone.
Key responsibilities
- Collections management and strategy:
- Actively monitor and manage collections to meet annual operating plan (AOP) targets 810K Crores for North Zone)
- Develop and execute strategies for improving collection efficiencies ensuring alignment with organisational goals
- Forecasting and planning:
- Conduct realtime forecasting reforecasting and planning to achieve AOP numbers effectively
- Address reconciliation challenges arising from multiple collations at regional and project levels
- Data coordination and consolidation:
- Maintain centralised standardised data and templates for reviews and monitoring
- Streamline collation efforts across North Zones diverse projects and geographies
- Stakeholder coordination:
- Facilitate smooth coordination among team leaders (TLs) regional collection heads (RCHs) and project teams
- Ensure all stakeholders operate with unified data and processes for consistency and efficiency
- Efficiency monitoring and improvement
- Use realtime dashboards to monitor collection performance and address fresh due efficiencies daily
- Oversee the intensity of outstanding case followups and resolve stuck cases effectively
- Review and reporting:
- Conduct detailed reviews of collection performance across NZs projects
- Provide actionable insights to improve collection processes and achieve parity across zones
- Adaptation to regional challenges:
- Address unique challenges in NZ including construction constraints (e.g. GRAP) and the wide range of project complexities.
- Adapt strategies to the zones specific needs leveraging lessons from successful implementations in other zones.
Educational Qualification
- Bachelors degree in Business Administration Finance or a related field (MBA preferred)
- Specialised certifications in data analysis collections management or customer service (e.g. Six Sigma PMP) are an advantage
Experience
- 10 years of experience in collections credit management or customer relationship management with at least 23 years in a strategic or zonal leadership role
- Proven track record of managing largescale collections for diverse geographies and complex projects
Skills
- Customer centricity: Ensure timely collections resolve escalations diplomatically and prioritise customer satisfaction
- Strategic planning: Design collection strategies aligned with AOP and conduct realtime forecasting
- Communication: Collaborate across teams and present insights to stakeholders
- ProblemSolving: Resolve issues and streamline reconciliation processes
- Leadership: Manage teams drive efficiencies and mentor associates
- Process Optimization: Standardize templates and enhance collection monitoring
- Adaptability: Address regional challenges and manage multiple priorities under pressure
- Behavioural Competencies: Show empathy foster collaboration and deliver results with integrity
Be an equal parent
Childcare benefits for the birthing parent commissioning parent (in case of surrogacy) or adoptive parent and their partners
- 6 months of paid leave for primary caregivers flexible work options on return for primary caregivers
- 2 months paid leave for secondary caregivers
- Caregiver travel for primary caregivers to bring a caregiver and children under a year old on work travel
Coverage for childbirth and fertility treatment
No place for discrimination at Godrej
Genderneutral antiharassment policy
Same sex partner benefits at par with married spouses
Coverage for gender reassignment surgery and hormone replacement therapy
Community partnerships and advocacy
Persons with Disability (PwD) care
We are selfish about your wellness
Comprehensive health insurance plans as well as accident coverage for you and your family with topup options
Elder care for those who might need to extend support to senior family members
Preventative healthcare support
Outpatient Department (OPD) coverage including vaccinations dental vision etc.
Uncapped sick leave
Flexible work options including remote working and parttime work
Mental wellness and selfcare programmes resources and counselling
Celebrating wins the Godrej Way
Structured recognition platforms for individual team and businesslevel achievements
Digital and offline instant recognition platforms
An inclusive Godrej
Before you go there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. Its not just in our DNA and nice to do. Being more diverse especially having our team members reflect the diversity of our businesses and communities helps us innovate better and grow faster. We hope this resonates with you.
We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality race colour religion caste gender identity or expression sexual orientation disability age or marital status and ensure equal opportunities for all our team members.
If this sounds like a role for you apply now!
We look forward to meeting you.
Required Experience:
Manager
Employment Type
Full Time
