PC Specialist 1 PC Specialist 4370-12
PC Specialist 1 PC Specialist 4370-12
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
PC Specialist 1 (PC Specialist) 437012
Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin citizenship status marital status age disability genetic information protected veteran status gender identity or expression sexual orientation or any other characteristic protected by law. We are a secondchance employer and a recovery friendly workplace.
Highly Competitive Employee Benefits Packageand Generous Paid Time Off
11 Paid Holidays Immediately Begin with 40 hours of Paid Vacation and accruing Sick Time Earned Personal Days and Paid Parental Leave.
Ohio Public Employee Retirement System which includes 14 Employer Contribution AND a defined benefit option.
Highly Competitive and Comprehensive Benefits Package: Medical HRA Dental Vision EmployerPaid Life Insurance LongTerm Disability Tuition Reimbursement Public Service Loan Forgiveness Eligibility Free OnSite Parking or Commuter Stipend Wellness Incentives robust Employee Assistance Program access to Free Medical and Rx through Marathon Health plus expansive Behavioral and Mental Health Resources and More!
DEADLINE TO APPLY: 4/15/25
WORK LOCATION:
Job & Family Services
222 E. Central Parkway
Cincinnati OH 45202
WORK HOURS:40 hours per week
(Potential for Hybrid Remote Work Schedule)
Annual Salary: $48339
NOTE: Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document:Offenses that May Disqualify Candidates for Employment.Convictions from this list may disqualify a candidate for employment with HCJFS.
Applicants for Childrens Services positions cannot provide foster care for children in the custody of Hamilton County.
REQUIREMENTS (EDUCATION EXPERIENCE LICENSURE CERTIFICATION):
- Associate degree in computer science/electronics
- or three 3 years of directly related experience in PC technical support
- working knowledge and/or experience with a variety of business software packages including Windows operating systems or MS Office suite applications
- must obtain Comp TIA A Certification upon completion of probationary period
- must hold a valid drivers license in state of residence and current insurance.
AGENCYPREFERRED QUALIFICATIONS:
- Experience in Mobile Management using programs such as Microsoft InTune AirWatch etc. Familiarity with mobile devices such as iPhone 6s and up Android operating systems.
- Familiarity with Microsoft products such as Surface Pro LTE and Surface Pro laptops.
JOB DUTIES (SUMMARY):
REGULAR AND PUNCTUAL ATTENDANCE IS REQUIRED TO PERFORM THE FOLLOWING ESSENTIAL FUNCTIONS:
- Acts as a liaison between Information Systems and its customers providing first and second tier technical support to determine corrective action on reported problems with software personal computers mobile devices peripherals MFDs and standalone printers fax machines and copiers. Reviews and analyzes user requests for software upgrades relocations and removal of new and existing equipment. Serves as a liaison with our network administrators developers and other user areas to maintain appropriate services
- Responsible for installing testing and repairing peripheral equipment (e.g. monitors hard drives interface cards modems printers etc. and configuring PC based application and operating system software. Works with vendors to resolve repair calls and defective equipment. Assists with the issuance and tracking of mobile devices. Ensures consistent record keeping of equipment using our inhouse databases which can include scanning and indexing documents.
- Assists with oneonone and small group technical training. Participates in training to stay current with technology and customer service. Provides Help desk coverage as needed.
OTHER DUTIES AND RESPONSIBILITIES:
- Performs other related duties as assigned.
- Attends necessary approved training as required.
KNOWLEDGE SKILLS AND ABILITIES: *Indicates can be developed after employment)
Knowledge of: Agency policies and procedures* a variety of business software including Windows 10 MS Office applications networking and email.
Skill in: Define technical problems collect data establish facts and draw valid conclusions; interpret extensive variety of technical material; understand manuals and verbal instructions; prepare meaningful concise and accurate reports; work independently and with a team; communicate effectively; collaborate effectively and efficiently with coworkers on group projects
Ability to: Installing maintaining customizing and operating personal computers MFDs copiers and printers (includes troubleshooting these devices) and in using mobile technology; providing excellent customer service.
PHYSICAL and/or MENTAL REQUIREMENTS:
- Must be able to maintain a flexible schedule and willing to work overtime as needed.
- Must be willing to support agency satellite offices as needed and assigned.
- Required to carry a cell phone.
- Ability to lift items weighing up to 50 pounds.
POSITIONS SUPERVISED:
- None
BACKGROUND CHECKS REQUIRED:
Background checks consistent with requirements in OAC 5101:2509 must be completed at employment and every ten years following including but not limited to the following systems:
- State Automated Child Welfare Information System (SACWIS)
- State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
- Ohio Bureau of Criminal Identification Investigation (BCI)
- FBI
- National Sex Offender Public website (WWW.NSOPW) Code 5101:2509 must be conductedfor each prospective employee
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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