Job Responsibilities: Serves customers by identifying their needs; engineering adaptations of products equipment and services.
Job Duties:
Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements. Provides product service or equipment technical and engineering information answering questions and requests.
Establishes new accounts and services accounts by identifying potential customers; planning and organizing sales call schedule.
Prepares cost estimates by studying blueprints plans and related customer documents; consulting with engineers architects and other professional and technical personnel.
Determines improvements by analyzing costbenefit ratios of equipment supplies or service applications in customer environment; engineering or proposing changes in equipment processes or use of materials or services.
Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.
Submits orders by conferring with technical support staff; costing engineering changes.
Develops customers staff by providing technical information and training.
Complies with federal state and local legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product service or equipment adherence to requirements; advising customer on needed actions.
Prepares sales engineering reports by collecting analyzing and summarizing sales information and engineering and application trends.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to sales engineering effectiveness by identifying shortterm and longrange issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
Contributes to team effort by accomplishing related results as needed.
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