drjobs Service Desk Analyst II

Service Desk Analyst II

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Hohenwald, TN - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

ESSENTIAL RESPONSIBILITIES

Interact with customers to provide and process information in response to inquiries concerns and requests

Gather customers information and determine the issue by evaluating and analyzing the symptoms

Deliver service and support to endusers including via remote connection or over the Internet

Research required information using available resources

Follow standard processes and procedures

Accurately process and record call transactions using a computer and designated tracking software

Organize ideas and communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers where necessary

Stay current with system information changes and update

Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system

Follows proper escalation procedures as defined by management

Ensure customers receive prompt accurate and courteous service

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

Proper phone etiquette and effective listening skills

Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar.

Knowledge of customer service principles and practices

Medical/clinical terminology is preferred but not required

Must be able to sit for long periods of time

Position requires use of headset/microphone

Experience supporting software computer applications and equipment from a helpdesk environment

Experience maintaining and troubleshooting all versions of Microsoft Windows operating system

Experience with mobile device support (iPhone Android Windows Mobile)

Must be a team player and build good working relationships across all functions

Must have a strong personal drive for delivering great customer service and thrive in a fastpaced high energy environment with a proactive focus

Need to be flexible adaptable and possess creative problemsolving skills

5 years experience in the Information Technology field or 2 year Associates degree in IT or Healthcare Informatics or equivalent is required.

Perform other duties as assigned


Required Experience:

IC

Employment Type

Full-Time

Company Industry

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.