Onsite IT Systems Administrator
Onsite IT Systems Administrator
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Job Description
Are you looking for a job or a career Do you want to be a part of a growing dynamic IT services team
cloudITis a fastgrowing technology services organization specializing in providing outsourced IT and cloud services. cloudIT provides network infrastructure management service desk support managed security services cloud hosting hardware integration and IT consulting services to business clients in the state of Arizonaand beyond; services are currently provided in 25states.
cloudITis seeking a motivated top performer to work as an IT Systems Administrator providing IT customer service remotely and in person. You will utilize a wide variety of technical support and troubleshooting skills to resolve infrastructure hardware and software issues working independently and escalating complex issues as appropriate.
Job purpose
The IT Systems Administrator is responsible for handling advanced support service requests in a professional and timely manner. This relates to all technology including workstations servers printers networks and vendorspecific hardware and software. This will include onsite support for the needs of our clients.
Duties and responsibilities
- IT support relating to technical issues involving core business applications along with virtual environments built on Microsoft Parallels and VMware.
- Design implement and provide support services for Microsoftrelated technologies: Windows Server Exchange SQL SharePoint Microsoft 365 etc.
- Engineer and implement system solutions for customers using technologies that meet their needs.
- Assist with developing disaster recovery solutions.
- Technical services and support at the network level: WAN and LAN connectivity including routers switches firewalls wireless and security.
- Remote access solution implementation and support: VPN Terminal Services and Parallels.
- System documentation and consulting services to include system reviews and recommendations.
- Communication with customers as required: keeping them informed of incident progress notifying them of impending changes and agreed on outages.
- Work through a daily schedule that has been established through the dispatch process.
Qualifications
- 24 years of handson experience.
- Interpersonal skills: such as telephony skills strong verbal and written communication skills active listening and customer care.
- Excellent troubleshooting and problemsolving skills.
- Ability to multitask and adapt to changes quickly.
- Technical awareness: the ability to match resources to technical issues appropriately.
- Service awareness of all organizations key IT services for which support is being provided.
- Understanding of support tools techniques and how technology is used to provide IT services.
- Typing skills to ensure quick and accurate entry of service request details.
- Selfmotivated with the ability to work in a fastmoving environment.
Preferred Qualifications
- Professional IT Certifications such as Network Microsoft MCP MCSA or MCSE Cisco CCNA or Meraki CMNA.
- AA/AS or BA/BS in computer science or a related field preferred.
- Previous MSP experience is helpful.
Working conditions
- 40hour workweek.
- Local travel may be required.
- Flexibility to work different shifts and have oncall availability as needed and scheduled.
Physical requirements
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard mouse power tools and other computer components.
- Lifting and transporting of moderately heavy objects such as computers networking equipment and peripherals.
Hourly Rate
- $22 $31.25
Benefits
- Paid time off (PTO)
- Medical Dental Vision insurance
- 401K
Required Experience:
Senior IC
Employment Type
Full-Time
