Operations Manager
Operations Manager
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Location:Sibiu
Key responsibilities:
- Coordinates with the transition team
- Plans and monitors the resources deployment
- Reviews the daily dashboards staffing plan work allocation
- Governance adherence and interacts with the client with the objective to deliver target delivery model
- Ensures delivery predictability and enhance client satisfaction for the processes within the guidelines policies and norms of Infosys..
Requirements:
- speak and write in German and English fluently;
- Bachelors degree in relevant field or equivalent experience
- 5 years of management experience
- Experience with ticketing system
- Effective leadership skills with a strong focus on operations and business processes
- Able to identify key issues and creatively and strategically overcome internal challenges or obstacles
- Clear and solid understanding of personnel policies practices and procedures and other operational issues faced by the organization
- Effective attentiontodetail and a high degree of accuracy
- High level of integrity confidentially and accountability
- Sound analytical thinking planning prioritization and skills
- Managing a complex shift pattern in a call center environment
- A welldefined sense of diplomacy including solid negotiation conflict resolution and people management skills
We offer to the candidates:
- unlimited contract;
- language bonus;
- private medical insurance;
- meal allowance.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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