Director of Sales Operations - Deal Desk
Director of Sales Operations - Deal Desk
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Job Description
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas bestinbreed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong doubledigit growth over the past several years and is backed by Insight Venture Partners www.insightpartners a leading global private equity firm investing in highgrowth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our awardwinning solutions go to www.Kaseya and for more information on Kaseyas culture please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD being GRITTY being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers and the betterment of their careers and longterm financial wealth.
GREAT opportunity to grow with rapidly growing company Kaseya. This position has high visibility in the company. Kaseya is looking for a Revenue Operations leader to create and lead a new global Deal Desk function. Lead team of process financial and revenue operations specialists to ensure the smooth operation of all deals from inception through approval product provisioning to billing. You will be responsible for ensuring that our sales contracts are aligned with our business objectives pricing strategy and revenue recognition policies. You will also collaborate with crossfunctional teams to provide deal support guidance and coaching to our sales representatives. As the Director RevOps Deal Desk you will report to the VP RevOps Deal Desk and manage a team of deal desk analysts and managers.
You will set the vision strategy and standards for all the Kaseya SaaS subscriptions. The team needs to be built from the ground up. An awesome opportunity to create a critical organization from its inception with your vision process and strategies. You will be responsible for building effective teams and processes fostering a culture of collaboration innovation and continuous improvement and developing the skills and capabilities of your staff. In this role you will work closely with all business areas (Sales Go to Market Order to Cash Finance Legal etc. as well as with IT to develop innovative integrated solutions to automate the Deal Desk and Order flows.
We are looking for someone who is selfmotivated and a creative thinker with the ability to grasp concepts quickly well versed in Revenue Operations and Deal Desk responsibilities with a strong analytical process and financial acumen. They will need to be diligent and detailoriented managing the new organization through detailed KPIs. Reporting out these metrics weekly to various business units to help influence and direct the Sales GTM and Order to Cash processes. You are responsible for creating an exceptional experience with responsibility for the following duties:
- Define and implement the deal desk strategy policies and best practices
- Build an operations organization capable of supporting global GTM needs across all time zones
- Review and approve complex and nonstandard sales contracts and proposals
- Ensure compliance with internal and external rules and regulations such as revenue recognition legal and security
- Optimize the deal approval process and workflow to increase efficiency and accuracy
- Provide deal support guidance and coaching to sales representatives on deal structure pricing negotiation and terms and conditions
- Collaborate with crossfunctional teams such as finance legal product and operations to resolve deal issues and ensure customer satisfaction
- Analyze deal performance and trends and provide insights and recommendations to senior management and stakeholders
- Manage mentor and develop a team of deal desk analysts and managers
- Create KPIs and report out on daily metrics aligned to business objectives and continuous improvement focused on sales flow efficiency profitability and customer experience
- Establish and enforce best practices policies and procedures for deal desk functions globally
- Lead and mentor a diverse and geographically dispersed team of deal desk analysts providing them with guidance feedback and career development opportunities.
- Promote a culture of customer service collaboration innovation and continuous improvement
- Stay abreast of emerging technologies trends and best practices for SaaS deal desk companies
- Collaborate with teams across all regions (Americas EMEA APAC)
- Manage cross functional relationships to ensure delivery on all priorities and objectives
Qualifications
- Bachelors degree in business finance or related field
- 8 years of experience in deal desk sales operations or revenue operations in a SaaS company or related professional experience
- Proven track record of leading and managing deal desk teams and processes or related experience
- Strong knowledge of SaaS sales contracts pricing models and revenue recognition rules
- Excellent communication negotiation financial and presentation skills
- Proficient in Salesforce data analytics and other sales enablement tools Salesforce CRM/CPQ Oracle ERP/NetSuite Snowflake PowerBI M365
- Proven ability to scale team build and retain talent.
- Proven ability to design and implement new processes and facilitate adoption.
- Strong data management abilities
- Must have business acumen knowledge of Opportunity to Contract Order to Cash Procure to Pay Record to Report Legal Tax BI/DW Financial Reporting
- Excellent English and great communication skills.
- Excellent communication interpersonal and leadership skills with the ability to influence motivate and inspire others.
- Strong analytical problemsolving and decisionmaking skills with the ability to handle ambiguity and uncertainty.
- Highly customeroriented with a passion for delivering exceptional service and value while being datadriven and detailoriented.
- Flexible adaptable and resilient with the ability to work effectively in a fastpaced and dynamic environment
- Ability to work under pressure and handle multiple deals and projects simultaneously
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
Director
Employment Type
Full Time
