Front Desk Receptionist

ENVIRONMENT: Outpatient clinical care setting.

GENERAL SUMMARY OF DUTIES: Greets instructs directs checksin and schedules patients and visitors. Serves as liaison between patients and medical support staff.

DUTIES PERFORMED:

• Greets patients in a prompt courteous and helpful manner.
• Responds to routine requests for information and screens visitors appropriately.
• Verifies and updates necessary information and records into computer system and/or medical record.
• Prepares charts in an efficient and organized manner with all pertinent information for patient appointments.
• Responsible for generating charts and daily physician schedules for following day.
• Responsible for confirming appointments for the following day and verifying patient insurance.
• Maintains and updates current information on physicians and nurses schedules.
• Collects and documents copayments payments on accounts etc.
• Schedules return appointment visits for patients in the office and assists nurses in scheduling same day workin appointments including new patient appointments.
• Oversees waiting area coordinates patient movement reports problems or irregularities.
• Attends meetings as required.
• Maintains confidentiality.
• Cleaning and disinfecting waiting room checkin/checkout as well as own work area.
• Performs other duties as assigned.

PERFORMANCE REQUIREMENTS:

• Knowledge of medical business office procedures
• Excellent verbal and written communication skills
• Skill in greeting patients and answering telephone in a pleasant and helpful manner
• Excellent interpersonal and customer service skills
• Excellent organization skills and attention to detail
• Ability to function well in a highpaced and at times stressful environment
• Proficient with Microsoft Office or related software
• Ability to organize and prioritize work and manage multiple priorities.
• Ability to work independently with minimal supervision.
• Ability to establish and maintain effective working relationships with providers management staff and contacts outside the organization.
• Strong analytical and problemsolving skills.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED required.
• Associate degree preferred.
• Oneyear related work experience preferably in a medical office setting.

PHYSICAL REQUIREMENTS: Work may require sitting for long periods of time; must be able to remain in a stationary position 50 of the time; also stooping bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard type at 40 wpm operate a telephone copier fax machine and such other office equipment as necessary. It is necessary to view and type on computer screens for long periods and to work in environment which can be stressful. Ability to understand and effectively work in Microsoft Outlook practice management systems and electronic medical record system.

TYPICAL WORKING CONDITIONS: Work is performed in an office environment. Involves frequent contact with patients in the office and via phone. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with sick people.

DISCLAIMER: The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.