Clinical Information Systems Analyst II - IS Ambulatory Apps - Full Time 8 Hour Days Non-Exempt Non-Union

Under the general direction of the department leader(s) and/or more seasoned analyst the Clinical Information Systems Analyst II will be responsible to provide operational support clinical applications which include but not limited to lab radiology pharmacy order communications nursing care and physician access applications. In addition the Clinical Information Systems Analyst II will be expected to test implement and provide ongoing maintenance of systems to meet customer regulatory and IS infrastructure requirements. Responsibilities include systems analysis providing creative and viable solutions to problems developing and executing detailed test plans and creating thorough documentation. Participation in project and change management assignments will require eliciting and translating customer requirements into solid system design with an emphasis on enhancing productivity and standardized workflows. A diverse customer base of clinical and support staff management and physicians requires excellent oral and written communication skills. The selected candidate will also be included in the oncall rotation schedule.

Essential Duties:

• Responsible for the implementation and development of assigned clinical applications including providing 1st2nd level of support to endusers.
• Work closely with internal resources and vendor to upgrade applicable software or enhancements including testing any new functionalities enhancements or upgrades.
• Monitors project progress by tracking activities; resolving problems; maintaining progress reports; and escalating problems as needed.
• Analyzes applications and make recommendations for improvement.
• Analyzes problems and errors produced by applications and endusers and work closely with endusers and vendor to effectively correct the problems.
• Supports and troubleshoots interfaces for inbound/outbound.
• Determines operational objectives by analyzing functions; gathering information; and evaluating output requirements and formats.
• Provides references for users by writing and maintaining user documentation; provides help desk support; and trains users.
• Maintains system protocols by writing and updating procedures.
• Performs other duties as assigned.

Required Qualifications:

• Req Bachelors degree in related field

• Req 3 years Experience to include implementation testing and ongoing support.
• Req Experience in a healthcare setting.

• Req Must have a maturing level of analytical ability to find solutions to difficult technical or administrative problems to determine economic feasibility or options available and to assess time involved in system changes.
• Req Thorough documentation skills business language.
• Req Must be able to communicate the impact and solutions of application/system problems in business language.
• Req Must have a professional approach in all situations.
• Req Ability to work any hours to support 24/7 operations.
• Req Must resolve problems entirely by either completing the work or gathering all of the resources needed for ultimate resolution and continuity of problem management.
• Req Availability to travel between buildings and locations.

Preferred Qualifications:

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone ator by email at. Inquiries will be treated as confidential to the extent permitted by law.

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