Customer Service Representative
Customer Service Representative
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1 Vacancy
Job Description
Job Details
Description
Overview/Schedule: This is a fulltime onsite position in Worldwide Golfs office in Joliet IL primarily focused on Customer Service. Worldwide Golf is one of the largest golf companies in the US giving you growth opportunities and the ability to learn new skills. Note: We may also be open to hiring parttime employees in this role!
Hours:
Fulltime positions will generally be scheduled 35 45 hours per week and will include some occasional weekend hours. Parttime positions will be scheduled 1030 hours per week and will include weekday and weekend hours. Customer Service Team Hours of Operation are Monday to Friday 8am6pm and Saturdays 9am3pm.
What We Offer:
Come work in the golf industry! Theres no better time to join the industry. (perks include strong employee product discount!
Permanent fulltime role with job stability great worklife balance and flexible start time/end time.
You will receive great training and mentorship from the Customer Service Manager Customer Service Assistant Manager and help from the rest of your customer service team.
Weve been in business over 50 years and we are still growing!
We offer paid time off (PTO) Medical/dental/vision benefits 401(k) matching and HSA with company contribution for fulltime employees.
Job Responsibilities Include:
Assist customers over the phone and via email with order placement troubleshooting and post purchase needs while providing exceptional customer service
Work with our knowledgeable team in assisting customers with questions about a wide array of golf products including clubs apparel golf balls and accessories
Follow up with previous customers to build loyalty and bring in addon sales
Work within multiple Order Management Systems to assist customers from all sales channels
Engage in product knowledge and custom fitting training directly with vendor reps from brands like TaylorMade Callaway Titleist and Mizuno.
Qualifications Desired:
1 years of work experience is preferred (entrylevel candidates are still welcome to apply!
Bachelors Degree is a plus but not required
Golf background or golf industry experience is a plus but not required
Work experience in customer service or customerfacing job (retail restaurant etc. is a plus but not required
Strong written and verbal communication skills required
Ability to create customer engagement via phone and email and turn leads into sales
Aboveaverage computer skills including POS software email Microsoft Word and Excel
Ability to provide timely followup with customers and vendors
Who We Are:
Worldwide Golf is a privately owned multibrand specialty golf retailer that has been in business over 50 years. As one of the top golf retailers in the USA we operate 95 stores in 25 states and multiple ecommerce sites under well knowns brands including:
Roger Dunn Golf Shops Edwin Watts Golf The Golf Mart Golfers Warehouse Vans Golf Shops Uinta Golf Las Vegas Golf Superstore Golfdom Mikes Golf Outlet Cool Clubs Golf & Ski Warehouse WorldwideGolfShops GlobalGolf Fairwaystyles
Required Experience:
Unclear Seniority
Employment Type
Full-Time
