User Experience Administrator
User Experience Administrator
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Job Description
Company Outline
Role: User Experience Administrator
Location: Hybrid 1 day per week at our Fort Dunlop offices B24 9FD (usually a Tuesday)
Salary:Per annum Excellent Benefits after the salary
Contract Type: Full Time 12month FTC
What We Can Offer You: Hybrid Working PerformanceRelated Bonus Life Assurance Additional Holiday Purchase Subsidised Gym Memberships Cycle to Work scheme Discount Vouchers and Access to Wellbeing Resources!
ICA part of the Wilmington plc are now looking for a motivated and enthusiastic individual who thrives in a fastpaced customerfocused environment.
We are looking for a proactive and detailoriented individual who is passionate about enhancing user experiences within digital learning platforms.
You will play a key role in providing technical support troubleshooting issues and ensuring that content on our LMS is of high quality and accessible to all users.
Please note: We shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme please use the contact details provided once you have clicked apply!
Job purpose tasks and responsibilities
You will be responsible for:
- Providing support to all users ensuring they receive prompt responses to any system functionality or access issues via live chat and phone calls.
- Supporting the UX Manager with the build and maintenance of all digital learning content held on the LMS ensuring learning content is available for commencement dates with appropriate user restrictions.
- Working closely with the UX Manager to develop and test new compelling LMS learning solutions measuring accessibility and effectiveness of activity shaped by user feedback.
- Assisting with user and audience permissions/roles and access to the LMS.
- Ensuring that content and assessments held on the learning platform are routinely updated of high quality achieving learning goals and relevant for the intended audience.
- Supporting the build of multilanguage course pages and bespoke customised learning on LMS as requested.
- Supporting any sitewide update installations or maintenance as required.
- Maintaining the teams KPI and SLAs and demonstrating a commitment to continuously improve service delivery and user satisfaction.
- Being involved in further insight projects relating to new product launches and existing programmes.
- Supporting the UX Manager with any ad hoc tasks and requirements as and when they arise.
Whats the Best Thing About This Role
This role provides a strong sense of achievement as you will have the opportunity to own your own projects from start to finish.
You will also work closely with various departments including Project Product and Operations teams allowing you to collaborate and build strong professional relationships across the organisation.
Whats the Most Challenging Thing About This Role
Balancing multiple tasks and meeting deadlines while maintaining highquality work can be challenging. The ability to prioritise effectively and stay organised is key to succeeding in this role especially when managing competing demands and working within tight timeframes.
Essential and desirable capabilities
What Were Looking For
To be successful in this role you must have:
- Strong organisational skills and a disciplined approach to problemsolving.
- The ability to prioritise tasks and cope with conflicting demands.
- Excellent communication skills both oral and written with the ability to listen and take instruction as well as give instruction when necessary.
- A keen eye for detail with consistent accuracy in work.
To be successful in this role it would be great if you have:
- Experience working with Excel and Word.
- LMS experience.
- Familiarity with systems such as Salesforce Administrate JIRA OKTA and Tatara.
We know its not a skill but the successful candidate must have permission to work in the roles location by the start of their employment.
Before you go....
About Us
We are Wilmington plc a company dedicated to providing learning solutions that are accessible effective and relevant to all users from diverse backgrounds. Our User Experience team plays a crucial role in ensuring our learning platforms deliver highquality content and seamless user experiences.
Find What Youre Looking For
We are ambitious and inclusive filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect support and fair rewards.
Click on APPLY today!
Required Experience:
Unclear Seniority
Employment Type
Unclear
