HR Operations Analyst I US Leave Absence and Disability Benefits

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience jobrelated knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Provides a range of analytical program and/or operational process support within a defined functional area. This role is part of the US Leave and Disability Benefits team which manages leave of absence and disability benefits operational functions. Responsibilities include providing subject matter expertise and guidance to employees and people managers; executing on effective process workflows; and ensuring regulatory compliance among others. This role will handle complex transactions and maintain relationships with internal and external partners to deliver optimal customer service.

Depth & Scope:

• Comprehensive knowledge and understanding of the operating environment business process and procedures and transaction lifecycle for own area
• Identifies key operational / reporting / process issues
• Leads problem resolution for issues that have been escalated and/or escalate to appropriate level where further clarity or interpretation is required for higher complex policies or rules is required
• Provides thorough analysis and/or specialized reporting or operational/ process support
• Requires general understanding of the overall function and/or businesses supported
• Some complexity in operational / reporting / process and/or analysis function generally requiring a short term focus
• May lead small scale initiatives or work stream packages for assigned area

Education & Experience:

• Undergraduate degree required
• 2 years relevant experience required
• Sound knowledge and understanding of the operating environment business process and procedures and transaction lifecycle for own area
• Requires general understanding of the overall function and/or businesses supported
• Organized selfstarter with excellent analytical problemsolving and time management skills
• Detail oriented high level of accuracy and ability to work independently
• Strong communication skills both oral and written
• Strong PC skills including Microsoft Office Excel Access and PowerPoint
• Strong customer orientation interpersonal and communication skills to deal effectively with all levels of staff

Preferred Qualifications:

• Subject matter expert in the US absence space including leave disability and time off with an emphasis on performing endtoend activities.
• Serves as a knowledge and process expert on leave policies state leave rules and payroll and vendor processes.
• Acts as an intake point for employee cases and performs related research and troubleshooting tasks.
• Leads problem resolution for cases and/or claims that have been escalated.
• Identifies and investigates nonstandard operational / reporting / process issues
• Ability to execute biweekly offcycle and PTO pay processes with respect to leave of absences
• Service Now and Workday experience preferred

Customer Accountabilities:

• Acts as a key resource / specialist for an HR area /program(s) by providing subject matter expertise / analysis or complex operational process support
• Manages assigned programs ensuring coordination of changes and timely and accurate transaction processing
• Provides optimal employee and partner service including expert guidance and advice on policies programs and procedures while adhering to customer service standards and Customer Experience
• Models Identifies documents investigates processes / exceptions arising from transactions / processes beyond 1st level operations service delivery and resolve escalated matters and refer complex issues / situations beyond own level of expertise
• Develops and executes on reporting functions and/or produce consolidated or aggregated reporting as appropriate
• Manages relationships with internal and external partners
• Provides accurate and thorough analysis of key process drivers root or systemic causes of cross functional operational issues interpret findings and make recommendations for improvement
• Contributes to the identification development and implementation of new operating workflows additional services / applications or operational efficiencies for HR Operations
• May lead work streams by acting as a project lead / subject matter expert for smallscale projects / initiatives in accordance with project management methodologies

Shareholder Accountabilities:

• Prioritizes and manages own workload to meet SLA requirements for service and productivity
• May interface with regulators external groups (legal firms vendors etc. on operating and service delivery issues relative to the specific area of functional expertise as authorized by the manager
• Acquires and apply expertise in the discipline
• Provides guidance assistance and direction to others in HR and other internal partners
• Identifies recommends and effectively executes standard practices applicable to the discipline
• Analyzes service delivery issues and identifies potential solutions that enhance the customer experience and support HR business objectives
• Protects the interests of the organization identify and manage risks and escalate nonstandard high risk transactions or other activities as appropriate
• Completes business process reviews as required and contribute to the creation of new processes
• May manage or support change management projects or programs that impact the business functions or processes and ensure clear communication and documentation of new processes
• Accountable for crossfunctional initiatives to deliver value add internally or to partner groups
• Ensures compliance with applicable internal and external audit and regulatory requirements providing recommendations and guidance as required

Employee/Team Accountabilities:

• Participates fully as a member of the team promotes team effectiveness and contribute to a positive work environment
• Supports the team by continuously developing knowledge in own area
• Provide training coaching and/or guidance to others as appropriate/required
• Participates in personal performance management and development activities
• Ensures the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
• Participates in a fair positive and equitable environment that supports a diverse workforce
• Contributes to the success of the team by willingly assisting others in the completion and performance of additional duties as assigned
• Acts as a brand champion for the business area/function and the bank both internally and/or externally

Physical Requirements:

Never: 0; Occasional: 133; Frequent: 3466; Continuous: 67100

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs. Occasional
• Lifting/Carrying (over 25 lbs. Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental wellbeing goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and wellbeing benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process email the TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.