Training Specialist Customer Care

Collectors is the leading creator of innovative technology that provides valueadded services for collectors worldwide. We grade authenticate vault and sell millions of recordsetting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.

Our services span collectible coins trading cards Funko Pops! video games event tickets autographs and memorabilia. Our subsidiaries include PSA PCGS WATA Card Ladder and the Long Beach Expo collectibles trade show.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1700 people across our headquarters in Santa Ana and offices in Jersey City Seattle Canada Hong Kong Paris Shanghai and Tokyo.

Collectors is seeking a Training Specialist to join the PSA Customer Care team and assist the team with trainingrelated needs. This includes the ability to organize plan document and execute training sessions for all employees. As a Training Specialist you will work with people from various departments within Collectors; from Operations to Customer Care assist the Customer Care team members that may need training or retraining. You will provide education and preparation for both existing and new staff and work directly with management to maintain consistency of the training content.

This position will report to the Customer Care Manager and work at our Santa Ana CA office headquarters.

What Youll Do:

• Assist training in all key areas of the PSA Customer Care department that may have training needs. Training will be delivered to new hires temporary employees and existing employees in PSA Customer Care.
• Focus on building annual programs and preparing teaching plans for all employees.
• Support with onboarding and training new hires and temporary employees for PSA Customer Care.
• Communicate with team members fellow trainers and technical writers
• Anticipate and identify future training needs and create a curriculum with the PSA Customer Care Managers guidance to facilitate training.
• Improve policies procedures and processes through the identification of opportunities for improvement from defined issues considering current procedures; recommend and implement optimal solutions; measure observed improvements draft documents and reports within PSA Customer Care.

Who You Are:

• B.S. or B.A. preferred
• 24 years of experience in a training environment required.
• Fluent in English with the ability to read and comprehend instructions correspondence and memos; ability to effectively present information in oneonone and group situations to other employees of the organization at multiple levels of employment/management.
• Attendance must be reliable and you must be flexible to occasionally cater to later shifts.
• Strong computer skills (Gmail Google Drive Google Slides etc..
• Proven work experience training others.
• Proven experience in designing training events in a corporate setting including technical writing skills (writing manuals).
• Familiarity with traditional and modern training methods (mentoring coaching onthejob or inclassroom training elearning workshops simulations etc.
• Strong planning problemsolving and project management skills.
• Ability to stay organized and be detailoriented.
• Ability to present complex information to a variety of audiences.
• Excellent written and verbal skills good interpersonal skills conflict resolution and time management skills.

Physical Requirements:

• Computer Use: Typing mouse work and sitting and looking at a computer potentially for long periods of time.
• Hand Use: Regular hand use for various tasks.
• Hearing Requirements: Ability to hear alarms signals and verbal instructions.
• Lifting and Carrying: Ability to lift carry and move materials up to 40 pounds.
• Phone Answering: Talking on the phone and texting may be required as well as manual dexterity to operate a computer and phone system efficiently.
• Sitting or Standing: Ability to sit or stand for extended periods of time.

Hourly Rate:

The reasonable estimated hourly rate for this position is $21.50. Actual compensation varies based on a variety of nondiscriminatory factors including location job level prior experience and skill set.

Reasons To Join Us:

• Health Insurance: All fulltime employees are eligible to enroll in Medical Dental and Vision
• Additional Benefits: Fulltime employees are eligible for fertility commuter and educational assistance benefits.
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All fulltime employees are eligible for paid vacation
• Holiday Pay: All regular fulltime employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations holiday events and team building activities

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake emails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of businessrelated equipment. If you suspect fraud please reach out to

We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need please email

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants.

Explore other available openings at collectors/careers.