Information Technology Support Specialist
Information Technology Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position: IT Support Specialist
Classification: Fulltime/NonExempt
Department: Information Technology
Reports to: VP of Information Technology/CIO
Posted: March 2025
GENERAL SUMMARY
We are seeking a dedicated and customerfocused IT Support Specialist to join our team. The ideal candidate will possess strong problemsolving skills technical knowledge and the ability to communicate effectively with both technical and nontechnical users. This position assists with hardware software and endusers on campus. The individual in the position reports directly to the VP for IT/CIO.
The University of Sioux Falls is a private Christian University offering a positive collegial work environment and a strong benefit and compensation package. The benefit package for this fulltime onground position includes but is not limited to health and dental insurance employer HSA contributions tuition remission and vacation sick holiday and emergency benefit leave in a fulltime employee compensation package.
MAJOR FUNCTIONS
- Create and maintain operating system and software images for campus PCs and related hardware.
- Maintain all campus computer labs and classroom technology in good working order ensuring the availability of necessary supplies for printers and computers.
- Assist in the monitoring and management of IT systems for potential issues and performing of proactive troubleshooting to prevent disruptions and ensure devices and systems remain in optimal working order such as:
- Maintenance of current antivirus and malware protection systems including but not limited to appropriate patch levels for computer operating systems and applications.
- Assist other staff with regular penetration testing PCI compliance compliance audits and remediation of any vulnerabilities.
- Maintain the inventory of campus hardware and software assets including secure disposal of obsolete hardware.
- Act as the first line of support to deliver prompt and efficient solutions to endusers requesting technical assistance through phone email ticketing systems or inperson interactions ensuring clarity and a friendly approach.
- Escalate or coordinate with other IT staff as necessary to address complex issues.
- Train endusers in the specific use of applications and systems including but not limited to operating systems office applications interfaces with mobile devices and security policies related to these systems.
- Train endusers in best practices for secure handling of data and protecting devices from intrusion by viruses malware phishing attacks and other cyber threats.
- Assist in maintaining user accounts in accordance with institutional policy.
- Assist in the development and implementation of security measures within the institutions IT infrastructure.
- Assist in developing policies and practices for documenting assigning and protecting campus hardware.
- Assist with campus infrastructure and audio/visual support as needed.
GENERAL RESPONSIBILITIES
- Complies with all USF policies and regulations as well as those of outside agencies and vendors including but not limited to Title IX NCAA NSIC the Department of Education the Clery Act FERPA the Equal Employment Opportunity Commission the Department of Labor and the Department of Justice.
- Other jobappropriate duties as assigned
QUALIFICATIONS
- Minimum of an AA Degree in Information Systems and IT field experience required.
- Minimum of two years of experience in IT field required.
- Certification or experience preferred in CompTIA (A) CompTIA Security IT Customer Support or IT Help Desk/Enduser training.
- Knowledge of Windows macOS and common software applications (Microsoft Office Suite email clients etc..
- Proven experience in working with computer hardware including computer assembly troubleshooting hardware issues and recommending hardware solutions with the ability to quickly learn new technologies and systems.
- Demonstrated knowledge of network infrastructure and how enduser hardware communicates through campus network systems.
- Experience with common enduser applications including ability to install support and help instruct users in the usage of applications.
- Demonstrated ability to communicate effectively as well as strong timemanagement skills problemsolving and analytical skills and experience while managing multiple priorities in a fastpaced environment.
- Verifiable knowledge of current technology and best practices in the IT cybersecurity and higher education data systems field.
- Demonstrated effective written and oral communication with ability to create clear documentation for projects and procedures to be understood by end users customers and vendors.
- Ability to work independently and in a teamoriented environment; and customerserviceoriented with a focus on providing a positive user experience.
- Occasional work during night or weekend is necessary.
- Ability to regularly climb ladders pull cable and/or lift up to 30 pounds; successfully pass required background check; valid drivers license and ability to stand and sit at desk during the course of the job.
- Commitment and ability to support the educational and Christian mission of USF.
APPLICATION
Applicants must provide a cover letter resume and a minimum of three professional references that would speak to work experience. Review of applications will begin immediately and continue until the position is filled.
The University of Sioux Falls is an Equal Opportunity Affirmative Action Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
