Project Manager - Customer Success Operations
Project Manager - Customer Success Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the role:
Samsara is looking for a Project Manager to drive critical initiatives across the different business units within the global Customer Success organization. This person will work closely with the Customer Success Management and PMO team to identify critical strategic projects for the business and scope develop and manage for these projects.
The ideal candidate will have a passion for scaling organizations and streamlining operations and is eager to spearhead a variety of projects in a fastmoving environment. Validated project management skills strong business acumen the ability to coordinate crossfunctional teams and a technical background are required.
This is a remote position open to candidates residing in the US except Alaska Austin Metro Boulder Metro California Chicago Metro Connecticut Dallas Metro Denver Metro Houston Metro Maryland Massachusetts New Jersey New York Rhode Island and Seattle Metro.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents whether students get dropped off safely from school or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn you will strategically partner with our customers to find unique solutions to help keep their operations safe efficient and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with crossfunctional teams in Samsara you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work this role wont be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role you will:
- Project Scoping Planning and : Work closely with business stakeholders (Customer Success leaders managers and frontline reps) to identify scope prioritize plan and execute strategic projects that improve the customer and employee experience
- CrossFunctional Project Management: Work with crossfunctional leaders to scope projects align objectives and coordinate stakeholders to deliver outcomes aligned with key business objectives
- Change Management: Drive change management for process improvements within the Customer Success organization ensuring the team is prepared supported and equipped with the necessary resources to adapt to organizational change
- Reporting & Results: Measure results of projects and report on outcomes delivered; drive continuous improvement processes to achieve and maintain operational excellence
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- Bachelors Degree from a 4year institution preferably in Business Engineering or other quantitative field
- 25 years experience as a Project Manager within operations and/or program management teams within a Customer Success Customer Support Customer Operations or Product organization
- Track Record of delivering results that directly improve the customer experience and support scalability within the business
- Strong Project Management skills with expertise in endtoend project delivery (i.e. framing the need and scope requirements documenting project plans defining KPIs and reporting on results)
- Strong communication and written language skills including clear and concise documentation
- Proven track record of building trust and effectively partnering with a wide variety of stakeholders: executives managers frontline teammates and crossfunctional partners
- Deep curiosity excellent listening skills strong empathy and a growth mindset to push for continuous improvement
- Attention to detail and a commitment to exceptional work
An ideal candidate also has:
- Experience with B2B hardware and SaaS products
- PMP certification Agile/Scrum Certification
Required Experience:
IC
Employment Type
Contract
