IT Helpdesk Technician STF3257
IT Helpdesk Technician STF3257
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
RESPONSIBILITIES:
Provide technical support to HutchCC students faculty and staff. Junior and Senior designations will be applied to the job title where appropriate to skill level and experience.
Essential:
- Enter and update tickets in the ITS support call processing system.
- Act as part of the ITS support team.
- Help maintain HutchCC information systems.
- Arrive on time for work attend work regularly and successfully perform the responsibilities of the position.
- Comply with HutchCC policies procedures and practices.
Secondary:
- Perform other responsibilities as assigned by the Technical Support Manger.
QUALIFICATIONS:
- Strong customer service and communication skills required.
- Information technology support experience preferred.
- Phone support experience and troubleshooting skills are preferred.
- Energetic selfmotivated personality is preferred.
- Experience with a variety of web browsers required.
- Preference given to applicants with Windows Mac and OpenVMS experience.
- Physical activities will include lifting up to 50 pounds walking bending stooping reaching pushing/pulling carrying etc.; visual acuity to view a computer terminal; use appropriate judgment and apply tact and courtesy in difficult situations; ability to understand words and respond effectively and appropriately. Heavy indoor/outdoor work environment.
- Mental requirements include the ability to learn and comprehend basic instructions about the position.
- Physical and mental qualifications must be performed with or without a reasonable accommodation.
- The qualifications listed are guidelines for selection purposes; alternative qualifications may be substituted if sufficient to perform the duties.
HOURLY WAGE and STATUS:
The hourly rate of pay is commensurate with qualifications as determined by HutchCC administration. This fulltime support staff position is 12 months annual benefit eligible atwill and nonexempt.
Required Experience:
IC
Employment Type
Full-Time
