Customer Service Officer
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Job Description
Company:
Our client is one of the wellknown malls in Bahrain they are currently looking to hire aCustomer Service Officer.
Job Purpose:
To ensure the delivery of smooth efficient and consistent best practices of the functions of the Customer Service Desk.
You will be responsible for delivering bespoke processes and procedures of the overall Customer Service Program by providing all Customers with excellent services and ensuring that their expectations are constantly met.
Customer Service Responsibilities list:
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate valid and complete information by using the right methods/tools
Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions process customer accounts and file documents
Follow communication procedures guidelines and policies
Take the extra mile to engage customers
Requirements and skills
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask prioritize and manage time effectively
Required Experience:
Unclear Seniority
Employment Type
Full Time
