Ticket Office Associate
Ticket Office Associate
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Parttime
Description
POSITION SUMMARY:
The Ticket Office Associate facilitates ticket sales and donations as the frontline voice of Milwaukee Rep. They provide friendly welcoming customer service to people of all ages and abilities by phone email and inperson. Commission for donations is in addition to posted hourly wage. Position requires a minimum of two shifts a week totaling at least 10 hours with a maximum of 28 hours a week based on staffing needs.
RESPONSIBILITIES:
- Provide excellent customer service at all times in person by phone and email and at lobby sales tables by answering questions promptly accurately respectfully and thoroughly.
- Process all elements of Subscriber and Single Ticket transactions including sales and exchanges.
- Learn about all Milwaukee Rep offerings to ensure preparedness for patron and guest inquiries.
- Develop strong proficiency with ticketing system (Tessitura) to assist patrons quickly and efficiently.
- Contribute to team and individual revenue goals by proactively selling tickets upselling Subscription packages; crossselling tickets and restaurant dinner packages.
- Support the theaters fundraising efforts with donation requests during sales transactions including explaining theaters donor benefits.
- Support outbound sales efforts by updating patron information in Tessitura taking on occasional callout sales shifts and customer service courtesy calling.
- Monitor ticket inventory and proof accuracy of customerfacing information as needed.
- Contribute to a positive supportive team environment where all staff members can be successful.
- Accurately count and balance received checks cash and credit cards at the close of shift.
- Assist as needed on various administrative projects and other duties as assigned.
Requirements
Qualifications:
- Previous experience in Ticket/Box Office customer service/hospitality or call center.
- Experience working with Tessitura ticket software desired.
- Demonstrates commitment to excellent customer service and enjoys working with the public.
- A professional demeanor with good communication skills.
- General office skills (business phone etiquette use of computers/tablet devices).
- Strong organization skills and attention to detail in a fastpaced environment.
- Ability to remain patient and understanding demonstrating resourcefulness and independence in problem solving/troubleshooting while interacting with patrons.
- Positive articulate outgoing and friendly personality; grace under pressure and a sense of humor a plus!
- Passion and interest in the arts is a plus.
- Office hours are 7 days a week. Night and weekend availability is a must ideally 20 hours a week.
Additional Requirements:
- Ability to pass a background check in compliance with Federal and/or State laws.
- A willingness to commit to the mission vision and values of the theater.
Milwaukee Rep Values Employees Who:
- Communicate well with a diverse group of colleagues.
- Demonstrate an aptitude and eagerness to learn new skills and processes when necessary.
- Solve problems and engage in creative thinking about challenges individually and in a group environment.
- Are able to accept and incorporate feedback.
- Have excellent interpersonal teamwork and diplomacy skills and ability to be selfdirected and take initiative.
- Demonstrate an understanding of historical and institutional racism in the American theatre and/or a willingness to commit to learning and to the mission vision and values of the theater in areas of Equity Diversity and Inclusion efforts both in the workplace and in our community.
Salary Description
$15.5015.75
Required Experience:
IC
Employment Type
Part-Time
Key Skills
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