Junior Order Support Specialist mixed shift 12 months

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global closeknit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

The Supply Chain Center in Krakow is part of Motorola Solutions (MSI) global network. The department is represented by a dynamic team of almost 300 people. We constantly grow and put a strong focus on development both organizational and individual.

Within the department structure we dynamically develop worldclass Demand & Supply Planning Order Management Order Scheduling Delivery Logistics Repair Operations Customer Master Data Management and Business Operations which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations and plays a crucial role in supporting the sales process through proper forecasting order management securing material availability shipping and delivery to our customers.

Our purpose is to deliver exceptional value and customer experience through agility speed and collaboration. We are designed to bring value lead technology innovation and provide Motorola Solutions a competitive advantage on revenue cost cash delivery & customer excellence. Our customers rely on us for the expertise services and solutions we provide trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries we are able to enhance our customers experience every day.

We influenced the history. Now we shape the future.

Job Description

Embrace an exciting opportunity to be an integral part of a dynamic team coordinating endtoend order processing for our esteemed Channel Partners across North America. As a crucial member of the Order Management team youll be at the heart of our operations liaising closely with internal

stakeholders as well as Customers. This role not only promises growth and

development but also a chance to make a significant impact in our organization.

As a (Junior) Order Support Specialist you will develop expertise in a
specific function assuming ownership of the process per the assigned role.
Your responsibility will encompass the of the order management cycle ensuring the satisfaction of both internal and external customers through the performance of various key activities.

Order Processing: Receiving and processing customer orders ensuring accuracy in terms of product selection pricing and quantities.
Order Tracking: Monitoring the status of orders throughout the fulfillment process from entry to delivery and providing updates to customers and internal stakeholders.
Customer Service: Addressing customer inquiries related to their orders including questions about products shipping times order modifications and any issues or complaints.
Handling the inbound calls
Working with shipping and logistics departments to arrange for the timely dispatch and delivery of orders.
Close cooperation with internal stakeholders (finance credit product groups project managers sales etc.
Verification of orders related documents accuracy with a thorough understanding of all customer fulfillment requirements
Adapting to a fastpaced business with a focus on first in first out cycle time
Understanding that working as a team is a must and cooperation with others is essential
Prioritizing teams goals and contributing to keep a good working atmosphere in the workplace

Please note that this is a mixed shift position (morning shift 9 am 5 pm afternoon shift 2 pm 10 pm).

Basic Requirements

English skills at B2/C1 level
Familiarity with Salesforce and Google Workspace is prefered
Bachelors/Masters degree preferred
Similar work experience required (min 1 year)
Ability to identify and solve problems on their own
Supporting peers in problem solving
Taking ownership of problem resolution
Team player attitude is a must
Experience with working under time pressure / tight deadlines
Continuous learning mindset
Capability to prioritize and efficiently handle various responsibilities
Adapting to change
Attention to detail

We offer:

Contract of employment
Hybrid work model and flexible working hours
Comfortable working conditions (high class offices parking space)
Competitive salary package
Strong teamoriented culture
Private medical and dental coverage (Medicover)
Life insurance
Cafeteria program for benefits (multisport card cinema tickets etc.
1000 PLN for spectacles
Employee Pension Plan (PPE)
ESPP (Motorola Solutions stock programme)
Companysupported sport and social activities (ski team volleyball tennis section etc.
Access to wellness facilities and integration events

Mixedshift bonus

Travel Requirements

None

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

No

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legallyprotected characteristic.

We are proud of our peoplefirst and communityfocused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please email .