Valet Attendant Part Time - Sheraton Gateway LAX

OVERVIEW: Valet attendant provides assistance services and information to guests entering the valet area in order to assure a pleasant comfortable visit for our guests including all parking aspects and public safety. The essential job functions are listed below but may include duties which are outside of these job functions which are required to meet the need of the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet and welcome guest to the establishment and offer professional valet services within 30 seconds.
• Follow guest arrival procedure (after greeting guest do vehicle damage check write claim ticket etc.
• Practice and adhere to AAA Basics Attitude Assistance and Appearance.
• Accommodate guests by opening doors and assisting with luggage or other heavy items.
• Direct traffic in the parking area as needed and assist guests in entering and leaving the parking lot.
• Answer guests questions regarding local attractions hotel amenities and other available services.
• Collect and secure keys belonging to guests to ensure their proper return.
• Park guests vehicles in predetermined areas within the parking lot following all traffic laws.
• Operate vehicles safely and responsibility per Company policy and State Laws i.e. Fasten seat belt no ear buds in ears not texting and driving etc.
• Organize and file paperwork regarding guests vehicles and daily transactions.
• Follow hotel policies and procedures.
• Ensure work area including office parking lot and driveway are clean free of debris and obstruction.
• Substitute for any position if necessary.

COMPETENCIES To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

Interpersonal

• Maintains professional and friendly demeanor.
• Manages difficult or emotional customer situations.
• Responds promptly to customer needs.

• Maintains confidentiality.

• Listens and gets clarification.
• Responds well to questions.
• Writes clearly and informatively.

Organization

• Follows policies and procedures.
• Promotes a harassmentfree environment.

Self Management

• Is consistently at work and on time.
• Follows instructions responds to management direction.
• Ask for assistance when needed.
• Takes responsibility for own actions.

• Exhibits sound and accurate judgment.

• Works quickly.

• Observes safety and security procedures.
• Reports potentially unsafe conditions.
• Uses equipment and materials properly.

Language Math and Reasoning

• Ability to write reports and correspondence. Ability to communicate effectively before customers.
• Ability to add subtract multiply and divide in all units of measure using whole numbers and decimals.

EDUCATION EXPERIENCE and TRAINING:

• High school diploma or general education degree (GED); and one year customer service experience.

CERTIFICATES LICENSES REGISTRATIONS:

• Valid Drivers License with an acceptable driving record (preferrable to operate a manual transmission)

COMPUTER SKILLS:

• Basic typing and word processing skills

PHYSICAL APPREARANCE: All employees must take pride and present a professional wellgroomed appearance. Please refer to the Employee Handbook for policy specifics.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and /or move up to 50 pounds request assisted for heavier items as needed.
• While performing the duties of this job the employees is regularly required to walk stand for long periods of time talk or hear and taste and smell.

VISION REQUIREMENTS

• Distance Vision (clear vision at 20 feet of more)
• Color vision (ability to identify and distinguish colors)
• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point).
• Depth perception (three dimensional vision ability to judge distances and spatial relationships).

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position works in an environment with moderate noise level.
• While performing the duties of this job the employee is occasionally exposed to wet or humid conditions.
• While performing the duties of this job the employee is regularly exposed to fumes or airborne particles.
• While performing the duties of this job the employee is regularly exposed to outdoor weather conditions.

Note: Nothing in this job specification restricts managements right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities duties and skills required of employees in this position.